Great customer service. Randel did a great job!
Randel was the best. Proactive & very helpful. Professional.
By David S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,758 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Osmo is listed under Pet Stores.
Osmo (osmo-official.com) has 1,758 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,070 reviews with 5 stars · Clear filters
Randel was the best. Proactive & very helpful. Professional.
By David S.
Prompt attention to the issue. I am totally impressed. What a great company. I will definitely be recommending this company and products. Great job!!!!
By Thomas
Return of item due to me ordering wrong type of pet tracker was dealt with very quickly and efficiently. Refund was in my bank account within 24 hours
By Jean I.
Quick response
By Sheri W.
Got back to me promptly.
By Dan
I reached out and received a quick response about my order .
By Zeina
Main thing is you are a company that listens to its customers and tries to help when it can. That is something special in this day and age.
By Roger C.
Customer service answered my email right away and were very helpful
By Judith T.