The Orvis CompanyReviews of orvis.com

I paid extra for overnight shipping, but when the item was shipped, and it gave me a shipping date, the date changed that night to 3 days later. Apparently it actually shipped the following business day and one day shipping doesn't include Saturdays. I was pretty frustrated and customer service wouldn't refund my shipping. You should be clear that an order will take 3 days to ship and if you pay an extra 20 dollars in one-day shipping that actually means 3-day shipping (6 days total).

have requested numerous times by phone and form to have Orvis stop the catalog pollution for a year now. it never stops. they are polluters of the worst kind. the plan is to start collecting all the catalogs and return all to them. for this reason we will never shop with this company again

Customer Service representative over the phone promised free shipping to Melbourne, Australia, even when I questioned the statement. I purchased a shirt to be sent. I then received word via email what the international charge would be. I phoned and spoke to a man who said, since the statement was given, Orvis would pay the shipping if I shipped it myself, just send the receipt of the charge. I had the shirt sent to me, shipped it international, emailed Orvis the shipping receipt to the exact person I spoke to, and never heard or received an email response. I phoned and it was as if that agent and the promise to pay my cost never existed. That was a year ago Christmas. This year, I received a veritable barrage of catalogs in the mail. Are you kidding? That was the first and last item I'll ever buy from Orvis. It appears from my experience and other reviews I've read on this site that this is not a reputable business. Between the aggravation and the cost, I shall shop elsewhere.

Ordered a dog bed (personalized) for a Christmas gift. Item received in November. I opened the box to verify personalization, not realizing that would not be the problem. When I took the bed from the box, the insert was too small for the cover. Called Orvis. Problem could be fixed readily and the bed ( personalized) would be received by Friday. It was not an option to send a larger insert. The bed didn't arrive Friday. Called Orvis. Not possible to expect delivery until the following week. Offered a $25 gift card, really. Emailed Orvis. Bed was shipped UPS last Friday, delivery tomorrow. No overnight delivery, as was stated in the first customer service call. Along the lines of communication, someone at Orvis decided against that. Each time a different customer service person has heard my situation and each time it's a different reply. Unbelievable.

For a company that cares about their customers I have received No Customer Service. Ordered a Sweatshirt but was too itchy and requested a return. Looked on their web site and was instructed to take it to Anglers in Boise. I drove to Anglers to have them tell me they do not accept returns. I then called Customer No Service and was told that they would pay for the return postage. When the gift card came not only was I charged for the return postage they also deducted the original postage. I have now spent approximately $28.00 dollars in shipping and still need to return for smaller size. I will try to find a friend that I can give it to for Xmas because I do not intend to spend addition money on postage. I sent a detailed email to Orvis explaining the situation and she sent back a very nice email wanting to know what she could do to help! I think my email was very detailed that I was very unhappy that I have spent $28.00 dollars in postage and still need to return it. Now I have received a store credit instead if placing the return credit back on my credit card! I will never buy another product through Orvis. Please note: Their products are quality but there return policy needs considerable help. Contact Amazon and check out how easy a return can be! Very Disappointed

Tired of the overpriced trash they purchase from outside of the US and slap an "Orvis" label on... would much rather support the local shops instead.

Orvis plays games with their shipping. I have spent a whopping 5k in the last 18 months and notice when you pay for next day, it never comes next day. They make you feel warm and fuzzy about saving money but they give different excuses why you don’t get the product next day. The one I particularly love is, “It was held due to suspicious fraud concerns”. If you speak with two different agents you’ll get two different reasons why your order didnt ship. Kasi in customer service is a REAL charmer!

I have now had several orders online where Orvis substituted cheaper good for what I actually ordered. As this happened several times, this makes you wonder if they are trying to scam customers on purpose