orivet.comReviews of orivet.com

I sent in a semen sample of one of my Labradors that passed years ago to go ahead and get current DNA testing done over the testing I had done years ago. I get an email saying sample received DNA extraction in progress. Now, I sent in 2.5 times the amount they needed. I get another email stating DNA extracted testing in progress. That means they have enough DNA to complete the testing ordered. OH NO it does not. I get resulted tests with multiple Indeterminable result recollection required. Excuse me? This was not a cheek swab, this was a semen sample from a deceased dog. This makes a customer question Orivets competence. I sent two email with this concern and why they couldn't perform the tests when they said they had enough DNA? This was almost two weeks ago and no response which is typical of this company. Orivet got my first and last sample. It also looks like Paw Print being part of them is not changing anything.

Received the test and proceeded to activate it as per instructions could not get past the second page messaged the bot said couldn’t help me and would refer me to a human, that didn’t happen so I phoned company straight to message bank, so I emailed did get a response saying one to three business days, by this time I have wasted almost 2 hours, customer service non existent, I have returned the item for a full refund very disappointing and frustrating

Edit: I emailed them as per their reply below (it was out of hours - replied within 30 minutes of their reply) and haven't heard back I still dont have my results. I paid $165. I spoke to them again a week ago and they said I should have them by the 5th. I then spoke to them yesterday again and they basically said sorry, got nothing and we don't have a solution. I told them that by next week I will be contacting ACCC and the pet store that sells them. They don't care - clearly normal practice for them. I wish I never went for this company and checked reviews, but coming from a pet store I assumed all ok. With previous companies I have been able to get results in 2 weeks. You mail the swabs to Melbourne. I'm in Brisbane. They tell you it takes 2-3 weeks to receive them to start processing. This makes me think either they are holding onto them so that their guarantee is pushed back (28 days from receiving with no results gets you a refund - apparently) OR the swabs divert somewhere overseas.

Few years ago results came fast. Now the it took them 3 months of repeated queries to admit that "sample failed". Stay away.

Do not use this DNA test if you have any interest in receiving your results while your pet is still alive. It takes forever! I’ve been waiting a month and a half and still nothing. Spend a few extra dollars and get a real test.

If I could give this company zero stars, I would. Paw Print Genetics should have bought them, not the other way around. Always had a great experience with PPG and their turnaround time was always decently quick. Maximum of 2-3 weeks wait. Orivet is amazingly slow. Not only that, their IT system sends out bogus emails telling you that the samples have arrived and are in the testing process. I had sent in DNA swabs and waited 5 weeks with no results. Contacted them only to be told that there were "customs issues" and the swabs had only just arrived. And that their IT system was sending out inaccurate (read: FAKE) email updates. Completely unbelievable. Demanded a refund and made a point to tell all my friends to never buy a test from orivet. How this company is still in business, let alone had the money to buy another great company, I'll never know. I wish PPG hadn't sold out to these incompetent idiots.

Orivet is simply incompetent. Not only do their results take up to 10 times longer than they advertise, they consistently lose samples and previous results. The only reason I stayed with then for so long is that they promised that I could upgrade my tests at a later date. When it tried to do this with samples which were less than a year old, they said that the samples were no longer available and would need to be recollected. When I checked my account, I noted that some of my older results have gone missing and they don't seem to be able to be recovered. The office is not great at communication and there are no escalation pathways. Orivet should not be in business. Avoid them like the plague! I feel sorry for the staff who have to work for them

horrible customer service. I loved Pawprint and had the best possible experience with them. Since merging with Orivet- I cannot access any of our information- I've done the online chat, emails, phone calls and still NOTHING! I just want to be able to access my genetic health reports from Pawprint. If I can just print out the copies I don't have- I will find a new genetic testing company! The website is not navigable- and the customer service absolutely sucks! My experience is from May 2025-today-