I deeply regret ever changing my…
I deeply regret ever changing my dentist to Oradent. The treatment started with a quotation of around £14,000, but the cost continually increased throughout the process, eventually reaching almost £20,000. It felt as though additional charges were added at every stage, leaving me with a bill that was thousands of pounds higher than I had originally agreed to. At every single appointment I paid the balance I was asked to pay. Then, over a year after my treatment had finished, I was contacted out of the blue and told I owed a further £124. I immediately queried this, explaining that I had always settled every balance requested and asking for an explanation of what the charge related to. I received no meaningful response. Instead, the next correspondence came from a debt collection agency. After spending nearly £20,000 with this practice, pursuing a disputed £124 without even providing an explanation says everything about how they treat their patients. It feels entirely mercenary and focused on extracting as much money as possible, rather than providing good customer care. The clinical treatment may have been acceptable, but the constant price increases, poor communication and aggressive approach to billing have completely overshadowed any positives. I would never use Oradent again and certainly would not recommend them to anyone considering expensive dental treatment.
By Nicola P.