Excellent customer service
Excellent customer service - both quick replies and the answers I needed!
By EHolder
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
375 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
OptinMonster (optinmonster.com) has 375 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 289 reviews with 5 stars · Clear filters
Excellent customer service - both quick replies and the answers I needed!
By EHolder
The support I got from OptinMonster was excellent!
By Charisma M.
I needed the OptinMonster DPA, and Nwachukwu from Technical Support sent it to me on the same day. He answered my questions and requests quickly and precisely. He deserves 5 stars!
By Lajos L.
OptinMonster is an excellent tool for targeting visitors on your website. Its targeting and display rules let us show the right offer to the right visitor at the right time, and it has made a measurable difference to our conversions. We consider it an invaluable part of our marketing suite. Customer service and technical support deserve a mention too. Every query we have raised has been handled quickly and competently, which makes the platform a pleasure to work with day to day. Highly recommended.
By Rob F.
Nwachukwu was extremely responsive and helpful with my billing and support questions! Great experience.
By Megan H.
5/5 stars for customer service! The support I received from Nwachukwu was outstanding. Nwachukwu was knowledgeable, responsive, and genuinely interested in resolving my issue. Highly recommended!My concerns were addressed quickly and I felt most valued as a customer. This is the kind of service that builds customer loyalty.
By Olajide D.
I am not used to getting this level of customer support. Amazing job. Nwachukwu addressed and solved my issue right away. I am new to the platform, so having a resource like this is incredibly helpful!
By Thomas
Nwachukwu was able to help me quickly. I knew where the problem was and how to fix it in no time. Thank you!
By BP