Fast and friendly support
Fast and friendly support
By Signe Kirk A.
Response from OptinMonster· Dec 4, 2024
Hi Signe 👋 So glad our team could assist you and provide such a positive experience!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
375 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
OptinMonster (optinmonster.com) has 375 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 289 reviews with 5 stars · Clear filters
Fast and friendly support
By Signe Kirk A.
Response from OptinMonster· Dec 4, 2024
Hi Signe 👋 So glad our team could assist you and provide such a positive experience!
I recently had the pleasure of working with Rebecca from the billings department, and their support was truly outstanding. They were prompt, professional, and incredibly thorough in addressing all my inquiries. Every question was met with clear, concise answers, and they consistently went above and beyond to ensure everything was resolved efficiently. I also want to thank Brownyn & Angie, whose assistance was invaluable in ensuring everything was handled seamlessly. One area for improvement would be the subscriptions process, as it would be helpful to receive a notice or reminder prior to renewals to ensure transparency and prevent unexpected charges.
By Gabrielle P.
Response from OptinMonster· Dec 4, 2024
Hi Gabrielle 👋 Thank you so much for the positive review, we really appreciate it! We do send out reminder emails before subscriptions auto-renew, it can be helpful to whitelist all emails from @optinmonster.com to ensure they don't get lost in spam. 😃 We appreciate your business and are so glad we could provide such great support!
The problem was solved very quickly and in addition a video was used to explain how to solve the problem independently in the future. Very friendly and professional support as always!
By Katrin
Response from OptinMonster· Dec 4, 2024
Thank you for your kind review! We're delighted that our quick problem-solving and helpful video guidance made a positive impact. Our team always strives to provide friendly and professional support, and we appreciate your feedback. Happy to help!
The support team and quick with a step by step solution which worked immediately.
By Nicole Do T.
Response from OptinMonster· Dec 4, 2024
Thank you for your great feedback! We're thrilled to hear our support team provided a quick, effective solution that resolved your issue right away. Your satisfaction means a lot to us, and we're glad we could help!
Quick customer responses
By andrea
Response from OptinMonster· Dec 4, 2024
Thank you for your review! We're happy to hear that our prompt customer responses made a difference. Your feedback means a lot, and we're glad we could assist you.
Always very quick and helpful support team! Thank you, Bronwyn!
By Hande
Response from OptinMonster· Dec 4, 2024
Thank you for your kind words! We're delighted that our support team provided quick and helpful assistance. Your satisfaction means a lot to us, and we truly appreciate your feedback.
attentive to detail & timely response!
By Katarina U.
Response from OptinMonster· Dec 4, 2024
Thank you for your great feedback! We're thrilled to hear that our attention to detail and timely response met your expectations. Your satisfaction is our priority, and we truly appreciate your review.
So far things are moving swimmingly. Integrations are interesting how it all works.. then conditions it's going to be an adventure
By Allen K.
Response from OptinMonster· Jul 19, 2024
Hey Allen, Thank you for your fantastic review! We are glad you are having a great experience with the product. The feedback made our day :) If you haven’t already, we invite you to join our Early Access Program, allowing you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Thank you again for choosing OptinMonster—we’re here to assist you anytime you need us.