Optimum RVReviews of optimumrv.com

We drove over 2 hours to see a KZ 5th wheel that was shown in stock at their Philadelphia location. However after arriving found out that they didn't even carry ANY 5th wheels from KZ at this location, and that they had been complaining to the home office concerning the practice of listing product in stock when in fact, they didn't have any at all. Plus.......they advertised a grand opening event at this location. Huh.....I had to ask if they had another salesperson other than the one I was able to find that was already talking to someone. Saw people around, didn't know if they were salespeople or not, but we were ignored till I asked. You'd think with grand opening that they'd have everyone on deck. Needless to say we were PISSED, and unimpressed. Ended up buying elsewhere. I would NOT recommend this company!

We took our 2024 Columbus River Ranch in to have several things fixed last month. They did not do most of the work we asked them to perform. However, they claimed to have done much of it and charged us for it. Our oven would not turn on. They claimed to fix that, but did not. Half of our outlets and two out of three air conditioners are not working on our generator. They claimed to fix that, but did not. Our tank sensors are not reading properly. They claimed to fix them, but did not. We asked them to fix the doors on some of the storage compartments, but they did not do anything with them. In addition, they took our power cord off the reel and did not give it back. They claim they don't have it. They did fix the control panel. They also fixed the steps and lubed a slide. All of this took two weeks while we had to stay in motels because our trailer is our home. It also got to the point where I expected to call several times to check on the status, because they usually didn't return phone calls. They were well aware of the fact we are full-time rvers.

Bunch of crooks here. I stopped by to check them out and was shown garbage campers for $8000 I overheard an agent discussing a sale with another customer. He was offering them $3000 for their trade. We happen to be leaving at the same time and the party mentioned above struck up a conversation with me. I was interested in finding out what they were trading. Too make a long story short, I looked at their rig and paid them $8500 cash. They were delighted. The rig was immaculate with only 42,000 miles. I ended up doing some work and upgrades and my I insurance company put a value of $17,000 on it. Optimum is a criminal enterprise, anyone trading in a rv to them needs their head examined.

BUYER BEWARE! Soft floors were discovered in our bedroom slide outs when another issue was being fixed by another place. The amount of water it had taken on indicated it had been collecting water for a LONG time. We hadn’t even had it for a year yet. I understand campers have issues but this was an EXPENSIVE camper and at the time only 3 years old. We have tried to get them to help us and it’s appears it’s a game to them. There is never enough proof for them and that it was caused by them, even though the door near the slide outs had water damage when we bought it. We asked at the time about the water damage and no one had an answer but they put in the paperwork (so there is proof) that they would replace it which of course didn’t happen. Now they just keep ignoring that fact even though we have mentioned it more than once. We are not the kind of people who have ever had anything handed to us. We have worked hard for everything we have which honestly isn’t that much. I’ve worked multiple jobs my whole life. So we honestly just want what’s fair. I usually try not to complain but I’ve reached my max. When we got the camper it was supposed to be clean. It was disgusting. There was bird poop, amongst other nastiness, inside the camper. Instead of complaining (which I probably should have) I just cleaned it myself. This situation has taught me to speak up and that is what I’m trying to do. This place makes promises and makes everything look great but don’t believe the lies. Since this situation I have read plenty of reviews and many are complaining of the same problem. Please beware, I would hate for someone else to go through what we have been going through.

Disappointing Experience with Optimum RV - Poor Inspection and Repair Issues I'm writing to share my disappointing experience with Optimum RV. Despite friendly sales associates and promises of a complete inspection, we've been stuck with a lemon of a travel trailer. The issues started with a power problem that delayed our pickup, and we were promised that all the electrical parts would be replaced to fix the issue. However, instead of doing the promised repairs, the technicians simply replaced the battery with one not compatible with travel trailers, providing a temporary fix to get us off the lot. After taking possession, we discovered additional issues that Optimum RV's inspection apparently missed, including: - Major electrical and circuit issues - A non-functional hot water heater - Safety hazards, such as exposed wires and incorrectly installed plumbing fixtures By doing so, Optimum RV risked our safety on the road and failed to honor their commitments. We've had to pay thousands of dollars for repairs that should have been addressed before we took ownership. When we brought our concerns to Optimum RV's attention, they refused to rectify the issues, citing the "as-is" sale clause. However, this contradicts their earlier promises of repairs and inspections. We're disappointed in Optimum RV's lack of attention to these issues and their failure to stand behind their promises. Until these issues are resolved, I would caution others to carefully consider their purchase decision with Optimum RV.

They lied in their description, and after requiring a 5000-dollar deposit I flew 1400 miles to find that they had no dealer prep. The motorhome was filthy and unsafe to drive. As I walked around the, motorhome I found a tire on the unit that had steel cords coming through, the molding was falling off and it was missing the outdoor kitchen in the ad. I asked the manager for a discount because of the issues I described and his response was I am already losing money on this RV. He went on to asked if I had read the disclaimer on their website. Between airfare there and back as well a rental car and meals I am out 3000 dollars. All I can say is avoid this sham operation. I have also emailed their ownership with no response. Run from this place

Just don’t do it. The lack of communication once they have you is unreal. William Vernon is the worst, he has never replied to any of my e-mails since Dec. 18! The supposed GM Scott Caylor doesn’t reply either. If the “managers” don’t reply, I hate to see how the sales people do with no accountability. I even CC’d the “owner” Denver Beck. Think I got a reply? Nope. I’m sure he has bigger fish to fry. You know, like playing 18 somewhere. I had my unit here for consignment. And the only reason I did was due to health issues so I couldn’t be in Florida. Worst mistake ever. It was sold (I’m guessing since no one has ever told me) mid-December and I still have no check. Christy said 30 days, we’re well beyond that now. No one knows where the check is other then to tell me (2 weeks ago) “ I’ll have to get a tracking number from corporate “. Remind me, how long does it take to get a tracking number? Look up my other yelp review for Optimum RV- Ocala or the many other 1 star reviews they have before you decide to do business here. I can’t imagine how they’ll treat you after the sale. Oh, you wanna know? Read the reviews on the BBB site as well. Note; I was never in a hurry for the check, but I just wanted constant communication about status of sale, when it sold etc.,. The only reason I knew it sold was because it was listed as sold and then taken off their web-site. William Vernon never advised me, even after 2-3 e-mails, a voice mail and the consignment rep letting him know I was lookin for answers. I’d like to have the $299.00 back I paid for the consignment fee. But I’ll just take my check and never do business here or recommend them. You shouldn’t either.

Steer clear, is my recommendation. Unless you do not mind being manipulated and bullied when you do not do what they want, which is to allow them to rip you off. My experience was at the Spartanburg, SC dealership. Steven is the name of sales person that which I had the unfortunate experience. He said he was a Spartanburg Police Detective. Not a very prudent disclosure given his manipulative, bullying type of behaviors. I was interested in selling my toy hauler. Steven made me a ridiculous offer for the unit and then he refused to provide me with a written estimate. Further, he expected me to sign the title over with nothing more than a verbal that, "the check will be there in 7-10 business days". When I questioned this nonsense, he became agitated and insisted that that is how dealerships conduct business. Ridiculous. When I made the decision that I would give it away to someone of my choosing before selling it to them, they would not allow the church organization to pick the unit up at the dealership. Pillars of the community. The general Manager, Gabriel, simply avoided me. It is my experience that the higher ups know what is going on and have no intention of improving or changing their bully style customer service tactics. That was my experience the end of July 2023