Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
139 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OptimoRoute - https://optimoroute.com - is a leading platform that leverages data science for route optimization and planning. Over 3,500 of the most well-known logistics, delivery, and field service companies worldwide rely on OptimoRoute every day to save hundreds of hours in operational efficiency and thousands of dollars in fuel costs. As the fastest, smartest, and most adaptable route optimization solution available, OptimoRoute helps companies of all sizes quickly and easily automate their unique and complex end-to-end operational workflows.OptimoRoute can quickly generate daily, weekly, or monthly schedules for hundreds of drivers and thousands of orders or jobs in just seconds. This optimization helps reduce driver hours, miles driven, fuel consumption, and wear and tear on vehicles. Additionally, OptimoRoute offers live GPS tracking for all drivers and vehicles, integrates commercial routing with a top-tier navigation app, and provides accurate customer notifications for estimated time of arrival (ETAs).Our robust route planning software harnesses the power of advanced algorithms and data analysis to optimize complex delivery schedules. By intelligently calculating the most optimal routes, taking into account variables such as vehicle capacities, driver skills, and time constraints, our platform helps businesses to save time, fuel, and manpower.OptimoRoute automates all aspects of long-haul operations for logistics companies, including pickups, deliveries, and reverse logistics. Additionally, it can easily integrate with any delivery or logistics technology such as ERP, TMS, EMS, or CRM systems. This integration can be fully implemented in just a few days, rather than months, helping to maximize return on investment (ROI) and time-to-value.Delivery companies -food delivery, food distribution, building supplies, beverage delivery, big-box, and white-glove services, as well as field services companies - installation, inspection, HVAC, pest control, cleaning,
OptimoRoute (optimoroute.com) has 139 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 101 reviews with 5 stars · Clear filters
Really like the ease of use when booking jobs & creating runs
By Greg
Response from OptimoRoute· May 27, 2026
Hi Greg, We’re really glad the booking process and run creation feel easy to use. When scheduling jobs and building routes is quick and straightforward, it makes the whole day run more smoothly. Thank you for taking the time to share your experience and for trusting OptimoRoute. Best OptimoRoute Team
This is am absolute must for courier drivers and dispatch
By James S.
Response from OptimoRoute· May 27, 2026
Hi James, Thank you for the great review. “An absolute must” is wonderful to hear, especially from someone working in courier and dispatch operations where timing and organization matter every minute of the day. We’re really glad OptimoRoute is helping make the work smoother and more manageable. Thanks again for the five stars and for taking the time to share this. Best OptimoRoute Team
OptimoRoute is awesome API Integration with our custom ERP interface Simple and VERY powerful Our business would not be without OptimoRoute Love it
By Peter
Response from OptimoRoute· Apr 13, 2026
Hi Peter, “Love it” says it all. Thank you. It’s great to hear the API integration with your custom ERP is working so well. When everything connects smoothly behind the scenes, it makes the whole operation feel a lot more seamless. Simple on the surface, but powerful where it counts, that’s exactly what we aim for. Hearing that your business wouldn’t be without OptimoRoute really means a lot to us. Thanks again for sharing this. Best OptimoRoute Team
OptimoRoute support has always been AMAZING! I only purchase the Lite Plan one month a year, but I'm treated like someone who purchases the Pro Plan year-round. From early on when I was learning how to use the software and had many questions for the tech support people. Continuing through my recent issue when I needed help fixing an account error I made. Every company should be this way. I really appreciate that.
By Jason - OptimoRoute C.
Response from OptimoRoute· Apr 13, 2026
Hi Jason, This really means a lot. Thank you. We love hearing that you’ve felt supported every step of the way, from those early learning moments to sorting out recent issues. That’s exactly how it should feel, no matter which plan you’re on or how often you use the software. “Every company should be this way”, this one will stick with us. We truly appreciate you saying that. Thanks again for the kind words, we’re always here when you need us. Best. OptimoRoute Team
it does exactly what I need it to do.
By Clesen W.
Response from OptimoRoute· Apr 1, 2026
Hi Stephen, Sometimes that’s exactly what you want to hear — it just does what you need it to do. We’re really glad OptimoRoute is fitting into your workflow without adding extra friction. When things run smoothly in the background, it makes the whole day easier. Thanks for taking the time to share this. Best OptimoRoute Team
Excellent software, excellent Customer support, and affordable price point. I have been a user for several years now and this software has been a game changer for my small Crawfish delivery service.
By Your Crawfish C.
Response from OptimoRoute· Mar 16, 2026
Hi, Thank you for the kind words. It’s great to hear OptimoRoute has been a game changer for your crawfish delivery service, that’s exactly what we hope for when small businesses start using the platform. We’re especially glad the software, support, and pricing have all worked well for you over the years. When the routing just works and the team is there when you need help, it makes the whole operation run smoother. Thanks again for sticking with us and for sharing your experience. Best OptimoRoute Team
Our company has used this product for years now. It always works and they update and add new features which make it even better. Plan to use this product indefinitely for all of our routing needs.
By DAV Thrift S.
Response from OptimoRoute· Mar 16, 2026
Hi, Thank you for the kind words and for trusting OptimoRoute for so many years. It’s great to hear the platform has been working reliably for your non-profit and continues to improve with the updates and new features. Knowing you plan to keep using it for your routing needs means a lot to us. We’re really glad to be part of your operations. Best OptimoRoute Team
Great software. We've been using it for over 5 years. Customer service is very responsive.
By Vova
Response from OptimoRoute· Feb 17, 2026
Hi Vova, This made us smile. Five years is a long time, and we don’t take that kind of trust lightly. Thank you for sticking with us. We’re really glad the software’s been serving you well and that our support team has been responsive when you’ve needed them. That steady, reliable partnership is exactly what we aim for. Appreciate you taking the time to share this. We’re glad to have you with us. Best OptimoRoute Team
