OpticalfactorReviews of opticalfactor.com

Ordered 2 pairs of glasses. Received 1. Emailed customer service. Only reply I get is “these are the glasses you ordered, check the order.” Came from china, so I wrote in Chinese, “did not get these glasses”, same reply! They get your money and don’t care after that! DO NOT USE!

Stay away from optical factor. Bought a pair of safety prescription glasses and within 2 months they broke in half, I barely used them prior to breaking, contacted costumer service and they wanted me to buy new frames. Will not buy from this company ever again.

I ordered polarized prescription sunglasses, they shipped the glasses with clear lenses. Contacted their support and they refused to correct the error, instead repeatedly asked me to purchase another set of glasses. The item description, and my email invoice clearly stated "polarized sunglasses". There is no return process, no refund process, and no way of knowing what you will receive.

I wish I would’ve found trust pilot before I ordered from them. Ordered in June and getting ready to go into August with no glasses do not order from this company. I’m gonna call my bank and have them reverse the charge. I don’t ever expect to see them by the way I also bought from Zenni and had my glasses in two weeks and they were great.

I ordered the Prescription Polarized Motorcycle Sunglasses and when I got them I noticed that the left lens wasn't right. When I looked from side to side the view was warped. The right side didn't fit the prescription requested. When I tried to request a return label because it was their mistake, they kept asking me to send them proof. At first, I thought it was legitimate questions but each time I did they just asked for something else. I went as far as to say I wasn't lying, that I got the impression that they were just avoiding my return request. Last email to them I sent screenshots of the reviews from Trustpilot and others! They are a ripoff!!!!

I had a very disappointing experience with Optical Factor. The frame quality and lens tint were actually very good, and I was happy with the appearance of the sunglasses. Unfortunately, the prescription lenses were not manufactured correctly. The vision was noticeably less sharp than with my other prescription sunglasses made using the same prescription, especially when driving. I visited Vision Express, where the lenses were measured and found to differ from my original prescription. I provided Optical Factor with the measurements, my original prescription, and additional information they requested. Instead of resolving the issue, I was repeatedly asked for more documents, including reports that local opticians explained they could not officially provide for lenses made by another company. After almost two months of emails, the warranty claim was still not resolved. Based on my experience, the frames are good, but I cannot recommend Optical Factor for prescription lenses or their after-sales support. In the end, I had to purchase a completely new pair of prescription sunglasses from a local optician because the issue was never resolved.

Per the carrier, OpticalFactor customer service, said my glasses were delivered on 6/20/26 to a "lock box" at 34113, which is the zip code for Naples, FL. No other details. Were supposed to go to Falmouth, ME. I email them every day and they just say "carrier delivered the glasses, although no one knows where. Do not order from this firm, use a US manufacturer. Only communicate by email.

Imagine buying prescription sunglasses that are of such poor quality, you get dizzy when you put them on. Then try getting money back out of China. Lesson learned. I waited five weeks for delivery, but took only a few days to put them in the trash.