OpticalfactorReviews of opticalfactor.com

Poor quality glasses. Shocking Customer Service. Avoid this site at all costs.

Bought a pair of prescription sunglasses, was happy with them when they arrived. They spontaneously shattered - while on my face - in under two weeks. The company sent a replacement pair, which had a lens pop out within a week. Customer service has been terrible. Save your time, your money, and quite possibly your eyes. Buy somewhere else.

Got distracted and accidentally ordered a prescription sunglasses. Immediately reached out to cancel. They responded by saying why I wanted to cancel. I gave them the reason, then they stopped responding. Several days later, I received an email stating that my setup would be blurry due to color and polarized combination. I again told the to cancel my order. They then stopped responding to my request. Scammer, stay away.

ordered 2 pair of glasses 12/23/24and never received them as of 2/3/25. Optical Factor is blaming the shipping company and said I need to contact. It is their shipping company!! They send pictures of a box laying in front of a barn in the snow and it says delivered to front door. been waiting on them to refund for over 3 weeks. Now they say they can not directly refund. I would not recommend this company to anyone!

Please avoid this website, I wish I had read the reviews before I purchased. No seller communication after requesting a cancellation and have not heard back from them at all.

They suck do not waste your money ...totally junk..

Fuyez ce fournisseur. Non respect des délais, non suivi de la commande. Vous ne savez jamais où en est la commande et il ne réponde aux messages que 24 heures plus tard. J'ai failli ne pas avoir ma commande. En plus il se dégage de toute responsabilité en vous envoyant vous débrouiller avec le transporteur. Pas cher mais une horreur cette compagnie et un risque énorme de ne pas avoir ce que vous avez payé. Dans mon cas, j,ai quand même réussi à avoir ma commande, je suis chanceux.

never came. no customer service other than a kafkaesque chat bot. no accountability whatsoever. scam.