The clinicians are professional
The clinicians are professional, knowledgeable, and helpful. The system itself is a little rocky with long wait times and unexpected cancellations. I am sure they are working out some technology issues.
By Julia T.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
1,176 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.
OpenLoop Health (openloophealth.com) has 1,176 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 74 reviews with 4 stars · Clear filters
The clinicians are professional, knowledgeable, and helpful. The system itself is a little rocky with long wait times and unexpected cancellations. I am sure they are working out some technology issues.
By Julia T.
The only thing was my account was charged $450. I never authorized that. Your first shipment was gone after 2 injections. So I may need to cancel.
By Steven
Scheduling the refill quiz was a bit confusing. I’d taken the third dose 3 days ago but the link didn’t show till I called. Once the link was set I was able to access it via my portal
By Pete
Very rushed but overall good
By Lisa S.
Finally speaking to someone
By Kristie R.
Everything went as expected
By Liz Y.
Sounds like the medication is reaching limits and don’t really have suggestions
By Debra
It is important to use the app and the sequence of processes with doctors appointment and order medication. The schedule for payment is atomically withdrawn weather you have made appointment or order next month’s medication.
By Dentel
Response from OpenLoop Health· Aug 27, 2024
Yes, great call out. We have done our best to sync payments with your refill, to ensure there are no delays in medication. Thank you for the feedback!