Ooze LifeReviews of oozelife.com

Rude and terrible customer service. Products consistently break or do not work well. Customer service is snarky, unhelpful and always has an excuse. I have fallen for this brand a few times and each time it has been a waste of money, will not be making that mistake again.

Awful experience company doesn’t stand behind their product. Customer service is a joke Alexis and Moura honestly all of them are absolutely awful at customer relations and play games during trying to file a warranty claim. Would not recommend these cheap made products and waste of money complete junk and joke of a company. Young nature customer service who email and play games with customers who buy your products. They un away from this company and its products just awful.

I am editing my post on 8/20/2024: I wrote Ooze an email asking about my package winding up in the ether. A new customer rep wrote back! I won't go through the long explanation, but they received my return and I felt assured they would mail me a replacement for my replacement's replacement, but I know to be cautious Here's a follow up on my Ooze battery saga ... So they replaced my battery with another battery that fell apart in about a month. I used their web site to do a standard return, but nothing is standard at ooze, Here's the latest letter: Dear Ooze, I was trying to return my faulty battery After submitting my ID and photos of my defective battery to prove what you already know, you sent me a label and I printed it. As instructed I put the item in a box, labeled it and shipped it from a UPS Store. But I just got a notice from UPS: "The receiver has moved. We're attempting to obtain a new delivery address for this receiver." I have to say this is a change, usually Ooze just sends fake USPS labels that go nowhere, but this time you just moved with no forwarding address! So what address are you using now so I can send a note to UPS and correct this problem For a second you fooled me, I thought you were actually going to stand by your product and your warranty It's nice to be reassured that I was right and buying from you was a mistake that can't be corrected SO WHAT"S YOUR ADDRESS NOW??

Terrible company and customer service. There is no "customer service". There are people who will lie to you, but not do anything to help with your issues. I would steer clear of OOZELIFE.COM and all of it's products. There are much better products out there. I'll smoke out of a toiletpaper roll and aluminum foil pipe before I EVER give them my money again.

Charged my card and I never even ordered or heard of them. Got me for $300

My Duplex 2 lasted a week. The female piece that the cart screws into was poorly soldered into the magnetic base. It became dislodged, when I twisted the cart to take it out, and wrapped up and broke the wires. Also, they scrub reviews. Unforgivable.

Ooze smart battery warranty nightmare. I purchased a smart battery , it failed . Contacted Ooze company. Email only, or chat. I contacted them email, then the jump through the hoops begin.... Ok send your reciept,a photo of pen ,serial number, then my damn photo of Drivers license. Ok send it, they email back here's your code , I click on it nothing happens no numbers,letters nothing. Ok now I'm a little pissed.i read there instructions order replacement and code will appear ,you pay only shipping Ok I do that, no Code! I email customer support at Ooze again. Nothing ,well im essentially screwed out of $25. It's not the money it's the principle of warranty, customer satisfaction, ease of resolving the problem. If a company can't do that ,they won't be in buisness long.

My local dispensary had a deal and I was a little strapped so I figured I’d try the 15/100. Big mistake. I’ve had prior ooze stuff that was just ok. None of these cartridges worked. I tried 3 of them and took the rest back. Wondering if it was my pen, went and bought a new one and it wasn’t my pens. Pretty bad that 3/15 failed right out of the box. I lost $21.00. Sure, some of you might say BIG DEAL but not in this economy. I’ve learned my lesson and I’m stepping my game up. Not even sure that these carts are safe. I hate to have to write this review for a hometown company but the quality control, or lack there of, is awful. I can’t even tell you if their flavors are decent because they don’t work! Avoid at all costs.