Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
326 reviews
OntraportSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Enterprise-grade CRM, built for growing businesses.Ontraport fuels your marketing, sales and support in one place — without the complexity and high costs of traditional all-in-one platforms. Designed for growing businesses, Ontraport combines CRM, marketing automation, payments, email and SMS marketing, forms, landing pages, and memberships in a single connected platform. Any business process. Any customer experience. Anything you envision — it's possible with Ontraport. Your team has its own way of operating, and Ontraport gives you the freedom to create systems your way without code or complex integrations. Start with a template or customize from scratch to build exactly what your business needs. Start your free trial Book a discovery call Visit our site
Ontraport (ontraport.com) has 326 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 311 reviews with 5 stars · Clear filters
Ontraport consistently overdelivers with it's customer service. I am a huge proponent for this company and it stems from their commitment to ensuring their clients are successful with their product.
By Meagan R.
Response from Ontraport· May 27, 2022
Meagan, thanks for sharing such a positive review. We truly just want our users to succeed with their business goals –– thanks for sticking with us!
Awesome support, I had the pleasure of speaking with Saif... Super fast and answered all my questions! Thank you - You guys are amazing!
By Martin R.
Response from Ontraport· May 27, 2022
Thanks for sharing, Martin. We're happy to have you!
Excellent customer service! Very fast and efficient chat. Thank you!
By Krysta M.
Response from Ontraport· May 27, 2022
We're happy to hear you had a pleasant experience, Krysta! Thanks for the five stars. :)
I was struggling to get my API working and the support team was super helpful and attentive to help me get it fixed. Thank you!!!
By Tricia C.
Response from Ontraport· May 27, 2022
Happy to hear you got your problem solved, Tricia. Thanks for sharing your experience!
I have been using Ontraport for years now, and for the first time today I decided to use the Live Support function for some assistance regarding an email I was writing. I usually dread these sorts of things, hearing horror stories of unhelpful live support from other companies and having dealt with some myself over the years. But today was different! My live support agent (who will not be named due to guidelines on this site, but they deserve a RAISE!) was so wonderful to me. I laid out the question and an example of how a pretty specific macro needed to be in this email, and they were quick to find the answer to my question! Straight to the point, then showing me where to find this macro and even showing me how it looks when used properly. This was the best Live Support/Customer Service I have ever received! However, this is not just about the customer service. This experience showed me just how open, customizable, and user friendly Ontraport is. Their system is so wildly extensive that you can do almost anything you want in regards to bettering your business, and connecting with your clients and customers. Easily creating campaigns/automations and webpages, writing emails that require specific information for each client/customer you may have without having to write out each specific piece of information from them. There so much more you can do with their system that I will not list here because this review is already getting long enough. Almost anything you can think of to make writing emails easier, or create ways to reach out to your client base, Ontraport probably has a way to make it so. And if you can't find it, their Live Support will do their best to help you in any way they can to find the answer you need!
By Adrian T.
Response from Ontraport· May 20, 2022
Ahhhh thank you for sharing such a detailed review, Adrian! We're thrilled to hear you've discovered just how customizable the app is and that you're getting everything out of it that you need for your business. Thanks for sticking around all of these years. :)
The service is excellent. Live representatives are always available to help (no "ai-bots")
By CEO Forty-nine M.
Response from Ontraport· May 20, 2022
Thanks for sharing your feedback!
Support is awesome being a newbie using the program has really be useful. The personal videos they create are game changer and easy to follow. I'm so glad to be onboard now using this for my business.
By Cynthia S.
Response from Ontraport· Apr 28, 2022
Happy to have you here too, Cynthia! Thanks for sharing your experience thus far. :)
Had multiple questions regarding email deliverability and got very good articulate and knowledgeable answers. Was very happy with the support.
By Christian W.
Response from Ontraport· Apr 28, 2022
Nice! Thanks for sharing with the community, Christian!
