I still have not received my order
I still have not received my order. There has been no update!
By kathryn M.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
72 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Track and Field Equipment for Sale near Simi Valley, CA. We cater to athletes, coaches, and schools. Offer Track and Field Rentals | Gill, Freelap, Ultrak, Altius, UCS Spirit, Brooks, Saucony | Running Shoe Store | Plenty of Free Parking.
On Track & Field, Inc. (ontrackandfield.com) has 72 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 15 reviews with 1 star · Clear filters
I still have not received my order. There has been no update!
By kathryn M.
Lacking customer service. Had to call several times after being told they would call me "right back" or "tomorrow". I would have to call and follow up on the error with my order on numerous occasions.
By Vincent L.
Shocking customer service, sent 4 emails no reply Certainly won’t be using again
By Kevin H.
I ordered 3 pole vault poles on April 26th and they still have not shipped. There was no indication that the produce would not be shipped immediately based on inventory. Left in the lurch.
By Aaron A.
Response from On Track & Field, Inc.· May 24, 2023
We apologize for not sending out a reminder earlier on its status to you. Time was needed for the poles' production. We are reaching out to you now with updates.
Every single baton was dented, so they cannot be used in meets.
By Daniel F.
The buckle on the 1K discus is unsafe making the practice discus unusable.
By Debra A.
Response from On Track & Field, Inc.· Apr 5, 2023
We are sorry to hear that. We will review this safety issue with our vendor. Thank you for your review.
Haven’t been delivered and no update on being shipped
By Mark B.
Response from On Track & Field, Inc.· Apr 5, 2023
Hi Mark, we apologize for this unusual lack of communication, as we have been busy stepping into the Track & Field season with several Meets happening. We are reaching out to you to resolve this issue. Thank you for your patience.