Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
312 reviews
OnPay | Payroll + HRSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Growing businesses love OnPay for its flexible payroll and HR. It gets top customer ratings from Trustpilot, it’s PCMag's "Best Value," and named "Best Payroll Software for Small Businesses" by the experts at Business.com. Pay employees in minutes, automate taxes, track time and attendance, and sync payroll to QuickBooks or Xero instantly. Starting at just $49 plus $6 per person each month for payroll, a full set of HR tools, and the option to add benefits in all 50 states — the best value among premium payroll providers.
OnPay | Payroll + HR (onpay.com) has 312 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 261 reviews with 5 stars · Clear filters
Straight forward, simple payroll service that has the bells and whistles if you need them. Whether you have complicated or simple payroll, you cannot beat the price for a service that does all of your filings for you, too. As a small business owner whose role is everything from the marketing dept to a DIY electrician or plumber, I love being able to take payroll taxes off of my plate. Quarterly tax filings do not ever even cross my mind.
By Happy C.
Onpay is extremely easy to use, very accurate, user friendly. Customer service is great, very efficient and done in a timely manners.
By Ella M.
OnPay has gone above and beyond to help us out with our transition from our old provider. They are prompt in their responses and so helpful when we run into issues. I highly recommend them!
By Tiffany H.
Easy to work with. Great at communicating. User friendly platform
By Nathan S.
It makes my life easier, did a lot of research prior to switching to OnPay. Great decision!
By Steve K.
I have been working with OnPay for over 6 years now, starting when they were a small company up to know where they were able to grow and scale successfully. The biggest reason for me is the exceptional customer service I have been and still am experiencing. They answer fast and help with any issue. They have a very knowledgeable staff and always help solve your issue or at least guide you into the right direction. They are still nimble enough to make changes or customize your experience. I have been working with them for several of my clients as well as recommending them.
By Dominique F.
I have used OnPay now for over two years. It is the best payroll program I've used. The customer service is top-notch. Any issue has always been resolved within 24 hours - even complex ones. I really appreciate the team. They have updated the website every year - it was a bit to learn, but now it is easier to find all the reports. Dawna
By Dawna
OnPay has been great. I recommend them to all my business friends.
By Ken S.
