Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
312 reviews
OnPay | Payroll + HRSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Growing businesses love OnPay for its flexible payroll and HR. It gets top customer ratings from Trustpilot, it’s PCMag's "Best Value," and named "Best Payroll Software for Small Businesses" by the experts at Business.com. Pay employees in minutes, automate taxes, track time and attendance, and sync payroll to QuickBooks or Xero instantly. Starting at just $49 plus $6 per person each month for payroll, a full set of HR tools, and the option to add benefits in all 50 states — the best value among premium payroll providers.
OnPay | Payroll + HR (onpay.com) has 312 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 261 reviews with 5 stars · Clear filters
Onpay has knowledgeable Atlanta-based reps and guess what, no menu on their phones, just hold a moment for a representative. Refreshing change from the payroll giants. There are pros and cons of their system but in the end their can-do customer service team makes them a 5 star operation!
By Marty S.
Onpay is simple to use and a good value. The site offers good customer service.
By Valued C.
Always there to help with problems that might occur
By Marlene L.
Extremely well priced for the functionality offered. Integration with timesheets and Quickbooks is relatively seamless. Customer service is stellar!
By customer
Great pricing and customer service!
By ROBYN S.
I have been very happy with OnPay. As a small business owner, I have used them from the start for almost 5 years now. It was very easy to set up and has saved me lots of time with payroll, taxes, etc. Most of all and very important to me, I have always been able to get quick and complete customer support to answer my questions.
By Ron T.
On Pay has simplified payroll for our company. Their customer service has always been quick to respond with any issues or questions. Very easy to use online portal.
By Rock Solid A.
OnPay is reasonably priced and takes the stress and time out of having to learn to correctly run payroll on your own.
By Marlise Sánchez A.
