Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
60 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Only One Jewelry designs, manufacture and sells modern silver jewelry. All our products are genuine materials, and the price is relatively reasonable and competitive.
Only One Jewelry (onlyonejewelry.com) has 60 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 37 reviews with 1 star · Clear filters
HORRIBLE EXPERIENCE! they said it would take time to process the customized necklace; then they directed me to an APP that will keep track of shipping record of my order, which kept saying it will arrive TOMORROW; GUESS WHAT? it is 5 days later and NO ITEM after I ordered it EXPRESS MAIL(425 extra); now I am out $40 for the price of necklace PLUS $25; How is it that the Better Business Bureau hasn't cracked them down and closed them?
By Joseph T.
This company is a scam! After months of waiting, they sent my daughter a cheap, ugly necklace instead of the ankle bracelet she ordered. When she wanted to return it, they told her they mixed up her order with another customer's, that she got their necklace and they got her ankle bracelet. They wanted her to mail the necklace directly to that customer and said the other customer would mail the ankle bracelet to her. My daughter requested a prepaid postage label since it was their mistake. She was told to please go ahead and mail it and she would be reimbursed for postage. Do not order anything from this company. Our daughter learned her lesson the hard way and is out $40.
By Melanie D.
Items come from China with long wait times. Refused to cancel my order and wouldn't issue a full refund. Don't buy from them, find someone local for better quality items
By Scott M.
DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!! It took a long time to receive my order because it is coming from China. That was not the problem. When I wanted to return part of the order they were impossible to deal with. They kept sending me email to respond to my requests and each time it was something different that they said. I wanted to return the earrings because they were smaller than the picture. They said they put the size of them on the description. I did not see any size. I wanted to return the bracelet because the links were much smaller than the picture. I have learned a lesson when ordering online. CHECK THE REVIEWS FIRST. If I had, I would not have ordered from this company. The quality is not bad but trying to return part of the order was painful and I never was able to send it back......... They said they had no record of my order but yet I have the items...;;;;; Connie Fleming Houston, Texas Maybe after they see this review,,,,, they will find the order. Also, there was NO packing slip when the order arrived. That should have been my first clue..;;;
By Connie F.
Too bad there was not a zero star option! This company is absolutely awful, I ordered a necklace and never received it. I got email notify it was delivered so I asked neighbors, checked my security cameras, and contacted the post office. With no sign of a package I contacted the company they said to do everything I already had done, then refused to actually send my necklace or refund my money blaming it on the pandemic. Yet any and everything else I have ordered since the beginning of this pandemic seems to make it with NO ISSUES! They just basically stole my money and never sent the product!
By Nichole L.
