CitiReviews of online.citi.com

If I could give less than a one star, I would My husband made an error on Bill pay we tried to cancel right away, but couldn’t And Costco Citibank was I would say a scam they took yes $23,000 out of our account. We try to get our bank involved in the three-way they still wouldn’t accept the banks OK and it took three weeks to get our money back and they wouldn’t even transferred in Door account. They sent a thin paper check in the mail. If you use Costco Citibank for any big purchases I would be so leery they are awful. I spent hours trying to get it straightened out and even Costco manager tried to contact Citibank and they were awful. I can’t tell you how scam they are. We pay our bills on time never late and this was an error and they cost Us so much energy and mental anguish.

First advice, stay away from them by all means. They ignore your issues and sad when you have been with them for a long period. They refused to drop a $30.00 fee on an checking account that was switching to a new checking account because of a merging and a new Routing Account was not available. I tried to email the CEO with a citi.com and citigroup.com and both emails were returned undeliverable. Same result on CITI Chat site. They said they could not drop the charge.

I am a Citi American Airline AAdvantage credit cardholder. I had previously linked my personal bank account to the card through their system and only utilized 2% of my current limit. On Thursday, April 16, 2026, I made a purchase through Delta Airlines for flight tickets for a young man I mentor, who had an opportunity to play professional football. Shortly after the transaction, Citi contacted me via email and text messages to verify the purchase. I also received a notification on their app to call Citi regarding my transactions. I spoke with a representative who informed me that they needed to verify my identity due to fraud concerns. He stated that they would send me a letter to my mailing address, which I could also view online or on the app. The representative advised that the letter would arrive within 24-48 hours and provide further instructions. However, no letter was received online, on the app, or by mail yet 100 hours out. The following day, April 17, 2026, the young man was flagged as fraudulent by Delta Airlines, allegedly due to Citi's system. He was stopped at the airport and removed from the plane. I contacted Citi regarding their actions and requested to speak with a supervisor. A supervisor named Alex in the fraud department displayed a lack of concern and denied that Citi had contacted Delta Airlines. I requested Alex to file a formal complaint regarding the incident. Delta Airlines subsequently refunded the amount back to my Citi card account. The supervisor refused to provide me with information about their policies. I found Citi's customer service to be subpar.

Absolutely awful. You'll spend an hour getting transferred 5 times to the wrong agents, with each one verifying yet again all of your basic info. And their website keeps having 'technical issues' and their chat says it can't be used with my account.

Citi Travel is the WORST! if you ever need to change or cancel a flight you will spend an hour on the phone to have them say no every time and take your money and/or thank you points! I would use any other option you have.

First of all hire people that know what they are doing. The experience of each person I have spoken with is piss poor. I am expecting a new Citicard today as promised due to fraudulent activity on my account but now new emails are saying 3.9.26 and another saying 3.10.26, are they kidding! No wonder so many people are dissatisfied with the Customer Service at Citibank. After all I’ve been through in the past, I could never recommend them to anyone ever.!! Even speaking with a supervisor got me nowhere!!

They are horrible. I have an AAdvantage card with them - so specifically for travel. Yet, they are always declining transactions (airline ticket purchases, purchases while abroad) for suspected fraud. Then you have to deal with their awful customer service. And use another credit card in the moment, resulting in foreign transaction fees. Their dispute process is just as bad - maybe worse. It takes them forever to reach a decision and they make it extremely difficult to send supporting documentation. Who still faxes nowadays? At this point, even the merchant emailed me that they wish they could refund me but Citi had my funds tied up. Since December. It’s now March. They’re horrific.

One of the most frustrating experiences I ever went through with a bank they were incompetent. I felt like just a number they are fast to judge and condemn you without the facts. Customer service seem very arrogant and unwilling to help.