Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
79 reviews
GoodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Give a gift with just a phone number, as easily as sending a text. No address needed and no payment up front.When you send a gift with Goody, your recipient gets a text with a beautiful unwrapping experience with your gift, a card, and message, and they can put in their address to accept the gift and get it shipped to them. • No address needed – You don't need to ask for your recipient's address – they enter it themselves • No payment up front – We only ask for payment information after your recipient accepts your gift • Curated gift list – No need to search around the web for great gifts: we've curated a selection of gifts people love Goody is available in the 50 US states and DC. Additional shipping restrictions may apply for certain products. Sign up for free How it Works
Goody (ongoody.com) has 79 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 21 reviews with 1 star · Clear filters
The slowest service ever. Its been 1 month and a half and didnt receive my gift. They said one week ago they will put the gift on express shipping, still didnt ship after they have lost my first shipment. Who would wait so much for this, just buy a giftcard of amazon instead and give it as gift than using this.
By Flavius P.
Major issue is if you want to exchange a gift for a more expensive item that you are willing to pay the difference, they have no way to do it. Same for a less expensive item no credit will be issued. Great business model for Goody! Bad for the consumer.
By Brian B.
Response from Goody· Jan 30, 2025
Thanks for the feedback, Brian! To correct one point you made: We only charge senders for the gifts that are accepted. If there is any difference in value, then we return that to the sender's account. We love your idea about allowing recipients to upgrade to purchase something nicer. We are exploring that for our product road map!
Fast customer support response, but huge lack of ability in righting the wrongs. This principle should be a no brainer for a startup to succeed. I was gifted from a vendor of ours and the address autofilling on the platform did not respect my address choice (which was correct). The platform chose to ship to a default, random address upon getting my order confirmation. Reached out to customer support, and they said there is nothing they can do. Now, it's just shipped to wrong address and I'm sure my vendor just wasted money and same with Goody. Great idea, but not recommended and I don't see them succeeding until they start becoming more customer-centric and fix obvious issues in their platform that probably impacted way more people than myself.
By Peter
Response from Goody· Jan 2, 2025
Hi Peter, We are so sorry that your experience on Goody missed the mark. We just requested some more info about your order via Trustpilot. If you're able to provide that, then we will make sure to get a replacement gift shipped to your correct address right away. Thank you for sharing this feedback because it does really help us improve. Thank you, Team Goody
I was psyched by the premise of gifting internationally without having to worry about gathering addresses or shipping, but this has been an absolutely terrible choice. Despite registering gifts a month before Christmas - and having them claimed by the recipients immediately - it is now December 22nd, and the gifts haven't even shipped yet. I will NEVER use Goody again. The promise of convenience does not matter if they can't get the gifts out the door in a reasonable timeframe. ESPECIALLY when the recipient knows the gift is coming.
By Ali C.
Response from Goody· Jan 2, 2025
Hi Ali, We sincerely apologize for the issues that you experienced. We always strive to deliver gifts in the timeliest possible manner (often within 1-2 weeks), so feedback like this does help us improve. Sounds like you are already working directly with our customer experience team to resolve this -- but we apologize again and thank you for bringing it to our attention. Thank you, Team Goody
I made a purchase and had to make return but, instead of replenishing my account and having me choose something else, I was provided with a strict list of items I could exchange for the returned item. All of the products on the list were not at all appealing and I had to settle for a pair of socks. My intention was to have the points go back into my account which still had some points left in it and with the returned items points I would have purchased a dozen golf balls and used up most if not all of my points. Very unhappy with the way this turned out to the point that I no longer want to do business with your Company and have nothing good to say about my experience with Goody.
By Ihor C.
Response from Goody· Jul 16, 2024
We're so sorry to hear about your negative experience. Could you please reach out to [email protected]? We'll help make this right.
