Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
706 reviews
OneUnited BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
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We recently transferred our accounts to OneUnited after researching best black owned banks. I have made multiple calls to customer service during this process and have been impressed with the assistance I received. The website is excellent, easy to navigate and intuitive.
By Colleen S.
Response from OneUnited Bank· May 18, 2023
Thank you for the review, regarding your customer experience with OneUnited Bank!
I incurred an overdraft charge and it was quickly resolved.
By shelly A.
Response from OneUnited Bank· May 18, 2023
Thank you for the review, regarding your customer experience with OneUnited Bank!
Love your reminders over daft protection is awesome One United Bank is the go to bank I love my card I got in the mail an the customer service is awesome happy I choose this bank.
By Gwendolyn T.
Response from OneUnited Bank· May 18, 2023
Thank you for the review, regarding your customer experience with OneUnited Bank!
Quick access to a customer service representative and from there, helped with navigating the site that made it easy for me to understand!
By Charlie B.
Response from OneUnited Bank· May 18, 2023
Thank you for the review, regarding your customer experience with OneUnited Bank!
Patience from staff explaining details
By Dexter F.
Response from OneUnited Bank· May 18, 2023
Thank you for the review, regarding your customer experience with OneUnited Bank!
First and foremost, a truly Black-Owned Bank. Made opening a savings and checking account extremely easy.
By Michael A. H.
Response from OneUnited Bank· May 18, 2023
Thank you for the review, regarding your customer experience with OneUnited Bank!
I heard about One United Bank listening to the Sirius XM radio host Joe Madison show on Urban View. I had never heard of the bank before. I immediately went on to the site and read the guidelines and terms. I signed up for both Chkg and Svgs. It feels great to be part of a historic black bank that is FDIC. It's easy to find what you need on the site. Free ATM charges. I've connected all of my accounts to One United Bank. Thank you Joe Madison for informing your listeners!
By Fran
Response from OneUnited Bank· May 17, 2023
Thank you for the review regarding your customer experience with OneUnited Bank!
Great banking experience. Love the authenticity of banking Black and for that matter banking overall. Thank you!
By Professional G.
Response from OneUnited Bank· May 17, 2023
Thank you for the review regarding your customer experience with OneUnited Bank!
