Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
614 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
One Reverse Mortgage, LLC (onereversemortgage.com) has 614 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 551 reviews with 5 stars · Clear filters
just a wonderful experience. very professional. very attentive. always got back to us promptly. answered all of our questions. very well run company.
By Marc G.
Response from One Reverse Mortgage, LLC· Feb 8, 2018
Thank you for the great review, Marc. We are happy to have worked with you.
First time in doing this type of mortgage and this organization was very awesome in all aspects of the steps I encountered.
By Ronald G.
Response from One Reverse Mortgage, LLC· Feb 8, 2018
Thank you for sharing Ronald!
Very professional focus on the customers needs. The rapidity of the process (3 weeks) exceeded my expectations.
By Joe K.
Response from One Reverse Mortgage, LLC· Feb 8, 2018
We are happy to have exceeded your expectations! Thank you for working with us!
The most painless experience ever. Kim Slavik was the best. Kept me up to date and informed about progress almost twice a week. More than I could have hoped for. I was equally impressed with my constant communication with Dan and my closing agent Marne. All three offered the most amazing level of communication and professionalism. I will never forget how they helped me and changed my life. God bless them all. I will forever recommend OneReverse to all I can. Matthew Brement
By Matthew B.
Efficient from beginning to end. I will recommend.
By jeanne
Response from One Reverse Mortgage, LLC· Jan 26, 2018
Thank you for sharing! We are glad we met your expectations.
Preston Williams and Leni Burris were extremely helpful in obtaining my reverse mortgage. Although the process was extremely lengthy and document intensive they were knowledgeable and always pleasant and considerate of me and my requests. There was a number of times that they went out of their way to accommodate my wishes and concerns. I wish that I had employees like this when I had my own company many years ago.
By Edward I.
Response from One Reverse Mortgage, LLC· Jan 26, 2018
Thank you for sharing. We love hearing about the positive experience our clients have with our great team of licensed specialists!
The process from the beginning was professionally managed by Kevin Holland. It was a longer process than normal because of questions and doubts that I had but Kevin and his staff were patient and guided us through the process. We look forward to closing the arrangement.
By Franklin H.
Response from One Reverse Mortgage, LLC· Jan 26, 2018
We're happy to hear when our team members are helpful and patient. Thank you for sharing with us. We hope you enjoy your reverse mortgage!
A lot of difficult paperwork involved. Generally handled very well. Some mistakes made, but, considered inevitable with a transaction of this size (105 page contract) and difficulty. However, our initial representative, Tony Gonzalez, was fantastic to work with. If there hadn't been a person of Tony's quality and character, we probably wouldn't have been satisfied. But, with Tony's concern and dedication we were fully satisfied. Tony did a great job of understanding mistakes and problems and promptly correcting same. Overall rating Excellent.
By Peter S.
Response from One Reverse Mortgage, LLC· Jan 26, 2018
Thank you for sharing your experience. We are happy to hear that Tony was so helpful! We will be sure to look into the paperwork issues.
