Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
614 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
One Reverse Mortgage, LLC (onereversemortgage.com) has 614 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 551 reviews with 5 stars · Clear filters
Every one, without exception, I have encountered during this process deserves a 5 star rating. In my 75+ years I have never done business with a more friendly, helpful and knowledgeable company ! Kudos to all !!
By Marie P.
Response from One Reverse Mortgage, LLC· Feb 22, 2018
Thank you for your wonderful review! It's nice to know our team members are living our belief: "Every client. Every time. No exceptions. No excuses!"
Working with One Reverse Mortgage has been very smooth and easy to understand. Excellent follow up and step by step explanations. They made what can be a stressful experience to a stress free experience. I highly recommend One Reverse Mortgage.
By Fuad H.
Response from One Reverse Mortgage, LLC· Feb 20, 2018
This is wonderful to hear! We work hard to make sure the process is as simple as can be. Thank you for sharing and recommending!
Mike O’Leary should be cloned. He was calm, smart, caring, informative, patient, accessible, friendly and professional.
By Leslie D.
Response from One Reverse Mortgage, LLC· Feb 20, 2018
Thank you for sharing! We are happy to hear that Mike was such a pleasure to work with. We will work on the cloning!
I am amazed of how smoothly everything happened in this process. Patrick answered every question, returned my calls promptly, made sure I was satisfied with all explanations. I would recommend this company to anyone thinking about doing a reverse mortgage. 1 Reverse Mortgage made sure we understood everything, making sure we knew this was right for us.
By Karen B.
Response from One Reverse Mortgage, LLC· Feb 20, 2018
Thank you for sharing. We strive to make the process simple and smooth. We are glad to hear you would recommend us. Thank you!
Excellent and professional service with professional and caring service reps. Ryan Watson and Leni Burris were both very courteous and knowledgeable. They helped to make the process of obtaining a loan painless and expedient.
By Elizabeth G.
Response from One Reverse Mortgage, LLC· Feb 15, 2018
We are happy our team members were helpful and caring. Thank you for sharing your experience with us!
Excellent company. Every person I spoke to was 100% knowledgeable. I would recommend One Reverse to anyone considering a reverse mortgage.
By Nancy M.
Response from One Reverse Mortgage, LLC· Feb 15, 2018
Thank you, Nancy! We are happy that you had a good experience with us.
Extremely professional and knowledgeable. Representatives worked to answer all questions and concerns. I had some reservation about pursuing a reverse mortgage over the phone but that quickly was put to rest.
By Bill H.
Response from One Reverse Mortgage, LLC· Feb 8, 2018
Thank you for sharing Bill! We are happy to hear that you had a good experience.
My loan officer was extremely friendly, knowledgeable, and competent. He thoroughly answered all my questions and I felt I was able to make the best decision based on the information he supplied me.
By Connie E.
Response from One Reverse Mortgage, LLC· Feb 8, 2018
Thant is great to hear, Connie. We are glad you had a good experience with your loan officer.
