Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
614 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
One Reverse Mortgage, LLC (onereversemortgage.com) has 614 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 551 reviews with 5 stars · Clear filters
Johanna Reyes and Claudia are awesome. They answered all of my questions and put up with me when I didn't understand thank you to both of them forgetting this completed.
By Diana A.
Response from One Reverse Mortgage, LLC· Oct 4, 2018
Thank you for your review! They were happy to help!
All assistants are customer friendly, helpful, respectful, knowledgeable of their product, procedures, processes and services. They are prompt to respond and serve. They are careful to describe and clarify. They are professional and trustworthy. The documents have excellent format that makes them easy to understand and easy locate information. I really like the business model that allowed me to do everything at home. The documents were sent by UPS, and my banker guided me through the documents. Then, UPS picked up the documents. Each step/phase transitioned into the next step smoothly. No long waiting periods.
By Dorothy W.
Response from One Reverse Mortgage, LLC· Oct 3, 2018
Thank you very much for your review, Dorothy. We are pleased to hear that our process has gone smoothly for you and we're even more glad to know that our agents are doing an excellent job. Thank you!
Wonderful service
By Ralph
Response from One Reverse Mortgage, LLC· Oct 1, 2018
Thank you! We're happy to hear that you were satisfied with your service.
Everyone has been very professional all through the process. Never once did we wonder where we stood or what step to take next. We got plenty of calls and everything ran smoothly. I am very grateful to everyone who was a part of making this happen!
By Cynthia B.
Response from One Reverse Mortgage, LLC· Oct 1, 2018
Thank you very much, Cynthia! We're thrilled to hear that everything went smoothly during the process. We wish you the best going forward!
Extremely helpful and professional personnel to get this process done in a timely manner. I am very glad I worked with One-Reverse Mortgage. Thank you!
By Shirley
Response from One Reverse Mortgage, LLC· Sep 28, 2018
Great to hear! We're glad our personnel were so helpful and professional. Thank you for your review!
One Reverse Mortgage agent, explained everything clearly and was very patient when I would ask questions that she had already answered, making sure that I understood what had been said. I am very satisfied with Reverse Mortgage.
By Joanne W.
Response from One Reverse Mortgage, LLC· Sep 27, 2018
Thanks for sharing your experience. We're happy to hear that our agent was very patient and clear when explaining everything. We're glad that you are satisfied with our service! Thanks again.
I believed that a reverse mortgage was not what I needed and after trying to get my home refinanced via the HARP program without any luck then I was contacted by Quicken loans who had told me I was not eligible for HARP but to consider a reverse mortgage. After talking with Drew I felt comfortable pursuing a reverse mortgage and found out many options I had.
By Jeanine K.
Response from One Reverse Mortgage, LLC· Sep 25, 2018
Thank you for your review! We're glad to hear that you were comfortable pursuing a reverse mortgage after learning about its potential. We wish you the best moving forward!
The people we dealt with have been informative and answered all our questions.
By Danny C.
Response from One Reverse Mortgage, LLC· Sep 20, 2018
Thank you for your review. We're happy to know that our representatives are knowledgeable and helpful when answering your questions. Thank you for your feedback.
