Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
614 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
One Reverse Mortgage, LLC (onereversemortgage.com) has 614 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 551 reviews with 5 stars · Clear filters
They have been very helpful and willing to work with me to get a reverse morgage.
By Linda B.
Response from One Reverse Mortgage, LLC· Dec 17, 2018
Thanks for your review! We're glad that you're pleased with our service.
We are very pleased with the excellent customer service we have received. Karl Kakaley is very professional and very patient, deserves a raise! We were very impressed that someone reached out to us nearly daily to keep us updated anout the progress of our application. Thank you also to Claudia Acuna for that as well. Many businesses could learn from you customer services practices!
By Mary L.
Response from One Reverse Mortgage, LLC· Dec 14, 2018
Thank you for sharing your experience, Mary. We're happy to see that Karl and Claudia are doing an excellent job. Thank you so much for leaving a review!
Awesome Company!! I truly want to thank One Reverse Mortgage, Tiffany and Jonathan worked very diligently to get my Reverse Mortgage loan finalized in a very timely manner. They are wonderful people to work with and I would recommend One Reverse Mortgage to anyone who is in the position I am/was in when I applied. Thank you so much - A+!!!
By Sidonia B.
Response from One Reverse Mortgage, LLC· Dec 14, 2018
Thank you so much for your review! It's great that Tiffany and Jonathan helped you close your loan so quickly. Thanks again for your excellent review!
It was a Great experience working with Chris and his team. He is truly an expert. I would not hesitate to reuse him again or recommend him to anyone wanting a reverse mortgage. He was always available and seemed to put an extra effort towards any concern or better understanding of my loan. He got things done when needed and cared about my experience. We got this whole thing done within a month, start to close. Thanks for your professionalism and caring demeanor.
By Patrick W.
Response from One Reverse Mortgage, LLC· Dec 12, 2018
Thank you very much for your review. We're thrilled to hear that Chris is going above and beyond as per usual. Thanks again for working with us!
Ron Grollmus was my first contact when I called to get information about a Reverse Mortgage. He answered all my questions and when we decided to proceed with the Reverse Mortgage, he guided us through it. He was a pleasure to work and talk with. He was always available to answer or find the answer to any questions we had. He kept in touch during the entire process and would call to see how we were doing. I We would highly recommend Ron and One Reverse Mortgage.
By Robert A.
Response from One Reverse Mortgage, LLC· Dec 6, 2018
Thank you for your review, Robert. We're happy to hear that Ron was always available to answer your questions and provide great service. Thanks again for working with us!
One Reverse did a great job through closing. Alex Giallombardo is a very professional loan agent. He was always on top of things and contacted me frequently. Gerald Zerr
By Gerald Z.
Response from One Reverse Mortgage, LLC· Nov 29, 2018
Thank you for your review. It's good to know that Alex was professional and communicative. Thank you very much for your review!
Donna and Abby were very helpful. They were always easy to get in touch with.
By Mary J.
Response from One Reverse Mortgage, LLC· Nov 16, 2018
Thank you very much for your review, Mary. We're glad to hear that Donna and Abby were able to help you out and respond quickly.
All members of one reverse mortgage made the process easy to complete. have closed on several homes in my life and each time the process has seemed fraught with last minute requests . One Reverse has brought logic to the process.
By Walter T.
Response from One Reverse Mortgage, LLC· Nov 6, 2018
Thank you for your review. We're happy to hear that our process feels easy and straightforward to complete. We wish you the best going forward!
