Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
614 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
One Reverse Mortgage, LLC (onereversemortgage.com) has 614 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 551 reviews with 5 stars · Clear filters
Kevin Holland was the best rep. we have ever dealt with...very personable, honest,funny,efficient...we loved working with him and will refer all our friends and family to him...couldn't have been anymore satisfied with anyone... 10 out of ten...
By Roger S.
Response from One Reverse Mortgage, LLC· Mar 6, 2019
Thanks for your review! We agree that Kevin's doing an awesome job! Thanks again for your review.
They worked exceptionally hard and did wonderful work for me making sure I got a terrific deal, understood everything and was perfectly comfortable with it all before signing.
By Lily
Response from One Reverse Mortgage, LLC· Feb 28, 2019
Thanks for your review, Lily! We always do our best to give our clients the absolute best service available.
My loan officer was Mrs. Jennifer Farley. she was very professional. All my many questions were answered. If I owned a business, I would want Mrs Farley to work there. Two thumbs up.
By Tom E.
Response from One Reverse Mortgage, LLC· Feb 28, 2019
That's awesome to hear, Tom! We're always happy to answer your questions and if you have any more, feel free to give us a call. Thanks for your review.
I am so pleased with One Reverse Mortgage. I had the good fortune to have Jalal as my loan officer. He is simply the greatest. I am very impressed with the efficiency and courtesy of the whole team. Initially, I received a quote from another company and out of feeling obligated, I chose to go with them because I had contacted them first. Even when I did so, both Jalal and Rob tried for the business again and couldn't have been nicer. Early on, the other company began to backpeddle on a previous agreement, so I called Jalal and asked to go with him instead. I am so glad I did. He has done everything possible to treat me the best possible.
By M S.
Response from One Reverse Mortgage, LLC· Feb 28, 2019
Thank you very much for your review. We always do our best to give clients an exceptional experience.
Overall a professional and thorough experience.
By Antoinette D.
Response from One Reverse Mortgage, LLC· Feb 28, 2019
Thank you very much for your review. We're happy to do all we can for our clients. Thanks again for your review!
Diamond Cargle is truly a pleasure to work with. She helped make a confusing process clear and easy for us to understand.
By Donald C.
Response from One Reverse Mortgage, LLC· Feb 28, 2019
Thanks for your review! It's great to see Diamond doing an excellent job.
All of the people we have worked with have been wonderful!! We thank you so much for working with us. They kept us informed on the progress in a timely manner, and were a pleasure to speak with. They were all awesome!!!
By Sherren S.
Response from One Reverse Mortgage, LLC· Feb 28, 2019
Thank you very much for choosing One Reverse Mortgage! We're happy to answer all of your questions and keep you up to speed throughout the process. Thank you for your review.
Everyone I worked with from One Reverse was knowledgeable, informative, courteous, and professional. They answered every question.Highest grades to all.
By Mr.K
Response from One Reverse Mortgage, LLC· Feb 28, 2019
That's great to hear! We're always happy to provide our clients with the best possible service. Thank you for your review.
