One MedicalReviews of onemedical.com

Similar to other reviews - since Amazon took over, One Medical feels like a scam. Every prescription generates a generic response before we fill this again, you need to schedule with your Dr. So 500 to fill standard blood pressure medicine. This has happened three times for my last three prescriptions, and I do my annual physical. I was a patient of the original One Medical Office, at least 15 years, it is disappointing that what was once a patient friendly, semi-preimum experience has turned into this.

I didn't receive services from this company but I got a bill for 190$. I received an email that I'm able to check my moles for free. After clicking on this email I got a big button to schedule a call. No information that I will pay 190$ was provided. That working exactly same way - you got email because they obtain my information from employer (and employer pay for this subscription as benefit option), then you click on button where it says to schedule a call, then on this call which last 4 minutes they say "We can check your moles only in our office - you wanna schedule?". Then you got a bill for 190$. From my point of view this is total scum scheme. Because all this flow to make this call happened without real awareness that I will pay something (even if it was somehow hidden with tiny little text which says you will pay for it) I didn't get exact amount I will pay, subtotal or anything that might make me think that I will pay. And after that they wasn't able to provide me consultation about moles, which they advertised in their email (screenshot attached), because it's impossible to make it online. I didn’t get to their office and didn’t schedule this in person appointment. How they might think after all of that that I need to pay anything for that? That’s just not right from all points of view. Now they are trying to collect this payment using debt collector company Frost-Arnett. I was talking with regional manager Brianna and she said me something like we can provide you a plan, I said okay If you wan't me to pay for nothing - I will let people know about this scum scheme. Totally insane company and manager.

I had a lingering cough for a couple weeks but otherwise felt fine and just wanted a second opinion so I went in for a check. I had already taken a COVID test prior to the appointment that morning and really felt completely fine despite the cough. I tell doctor New Latthivongskorn and the front desk that I've already taken a COVID test that morning and it was negative but he insisted that I still test despite knowing that information and that it wasn't a preventative test so wouldn't be covered by insurance. He didn't even try to warn me and urged me to take it as if I'd be crazy not to. The simple COVID test cost me $94 which of course was negative. Aside from asking to take some other tests which I thankfully managed to avoid, that was all he did. I was actually blown away with how little of his medical knowledge he used. It's actually quite eye opening to know that doctors and institutions like this exist. Ps. I have decent $700 per month health insurance and this was not covered so he must have known what he was doing. Be careful out there.

Since Amazon took over one medical, it's the worst ever service. It was wonderful before. I will be leaving asap. Too bad you ruined a good thing.

The "doctors", if your lucky to get one as most likely youll get a NP, will ask you to go to specialists and get tests done. They won't review the results and when you ask for a refill on meds relating to those results they will force you to have a doctor appointment and will charge you a doctor visit you to tell you that they need to review your labs. And i paid a premium for that too. Been a customer for a decade too. Seriously go get a real doctor. They won't try and squeeze you and they wont changes every 2 or 3 years. I shouldve known better when they couldn't keep their own doctors

This is not a full-service facility. When you book an appointment and bother to indicate that you want an X-ray, they do not tell you that they do not offer X-Ray services. But even more important, over 3 years, my personal care physician has left One Medical. All they seem to have now are nurse practitioners near me. I just cancelled, but am stuck with my membership until January next year.

My complaint is about one medical-seniors. I have been going to the bell rd/43rd Ave clinic for several years. Actually, I started out at a different location. There I had blood work done there and it took me almost 2 weeks to get results. I called the several times and was told the results were in, but I had to wait for the doctor. Finally, I had enough and asked for the manager, then I complained about the doc and all. After that, amazingly she found time to call me. Nice. Then about a week or so later, I got a call from them telling me that (get this) they had too many patients and had to move some to other clinic. So I got moved to this 43rd Ave clinic. Fine, I moved, guess I'm a troublemaker for wanting my blood results. Anyway, at that time appts were an hour long. It was nice not to get rushed-now it's half hour. Ok I can live with that. But now, after calling the call center, when I need it most, I find out they no longer offer rides to medical services. THIS is why they no longer are a clinic for seniors. Some seniors don't drive, some don't have anyone to take them places, I have used the service when my car broke down. I'm sure some people may have taken advantage of the service, I get it, but why not offer like 8 rides per year? Amazon cut everyone off with no notice. This was a very important perk that they just thoughtlessly did away with. Probably wasn't that hard of a choice--seniors or money. Guess which one won??? Also, I suffer from depression. Losing two members of my family put me in a deep depression. I felt like I had no one. IORA offered me help. The therapist I saw was really helpful, then she left. I had to start over with a behavioral therapist who was awful and didn't want to help me.(She kept mentioning other places I should check out). Then she left (laid off?) anyway I had to start seeing someone else. I've seen him three-four times online. Now he tells me that I can only see him for half an hour every two weeks!!! This is not how you help someone who can barely get out of bed some days!!! DO NOT COME HERE....there are better places than this and I'm done.

The app is fine, but getting help from an actual person is non-existent. Completely impersonal. Been a member for 8 years, because I liked my doctor who had a lot of experience BEFORE one medical. She retired, and now have I been bounced around between randos who won't call you back. They repeatedly screw up pharmacy refills, and I have been turned away by desk staff who can't interpret my doctor's lab orders. They can't even get in touch with my doctor while i'm there. That doctor left anyway.