One MedicalReviews of onemedical.com

Waste of money! I have gotten bronchitis every year of my adult life. The treatment is always the same. Azithromycin and an inhaler. Done! Not here. Even after thorough explanation they prescribed cough medicine. What a joke. I spent $30 bucks to convince myself to go to medcheck where they prescribed, yup, you guessed it. Azithromycin and an inhaler. Save your money here! Would give zero stars if I could.

I had pink eye and used Amazon One Medical. Not only did they NOT prescribe any medication, they wouldn't even provide me with a doctor's note for work! I had to go to urgent care and spend $200 on an office visit. If you want to throw your hard-earned money out the window- then use this service. They are POINTLESS!!!

Terrible decision on my part. I’ve used many telehealth for when I have issues I get yearly. I know my body and it’s an annual sinus infection I get. I don’t get better without antibiotics however he completely glazed over me saying that multiple times. I’m sure it wasn’t him seeming I was told twice as a disclaimer that under my “symptoms” I wouldn’t be getting antibiotics. I’m not sure if this company thinks they are opioids. Worst 29$ I have ever spent. Thanks for the recommendations for OTC’s I told you I already was using….

I paid $582.00 on 07-17-2025 for only talk to a doctor for less than 13 minutes and asking her to provide me with two blood test requests. Also I paid two more separate invoices Of $77.70 and $96.60 for the blood tests. The final total are $757.03 I do not recommend One Medical to anyone.

This was hands down the most unprofessional and disorganized experience I’ve ever had with a healthcare provider. I signed up through Amazon for a free trial and scheduled a virtual visit for a UTI. After the visit, the nurse practitioner gave me a care plan that required me to go to a One Medical location for a urine sample (or another lab if I messaged them back with a location) no antibiotic prescription in the meantime, even though I was in clear discomfort. I sent a follow-up message with a few questions almost immediately, only to be told that the NP I spoke to wouldn’t return for two weeks. Another NP eventually replied, but the delay already spoke volumes about how disconnected and inefficient this service is. When I arrived at the One Medical office, I told the receptionist I was there for a urinalysis. I asked for an estimate of the cost, which turned into a ten-minute ordeal. She finally quoted me a price of "six sixty" and I relied six hundred and sixty dollars? No, she meant $6.60 for the dipstick test but couldn’t tell me the price for the urine culture, even after several more minutes of trying. Then the lab tech came out and told me there was no provider on-site and that she couldn’t perform the dipstick test because it’s considered a “hands-on” procedure. The culture, I was told, would take 3–5 days to process. So not only was I in pain and waiting days for incomplete testing, I was also stuck in a ridiculous loop of poor communication and zero accountability. When I asked who I could speak to about my experience, the lab tech refused to give me any contact information. I was told to “submit a message through the app” and that they would “flag” my record. That’s it. No help, no empathy, no professionalism. From start to finish, both Amazon and One Medical completely dropped the ball. What should have been a straightforward, supportive healthcare experience turned into a wasted afternoon, unnecessary frustration, and no resolution to my actual health concern. I would never recommend this service to anyone! Ever.

Very disappointed. I will be reviewing negatively in as many places as possible. Intentional cop out by NP Maxine Stewart. Took her $50 and did not want to waste more time sending in a prescription for antibiotics AFTER acknowledging it was needed. This is a scam by Amazon and the lazy Nurse Practioners (not doctors). I will do my best to save future people who need medical care to try other online or in person care teams but NOT this one.

This company is unethical. I went to One Medical with jaw pain, citing I had TMJ in the past. Rather than bill me for diagnosis (was it TMJ or something else) they unethically billed me for TMJ treatment. As a result my insurance denied the claim. Despite repeated attempts they did not recode the visit. They also offered no way for me to escalate my complaint to a supervisor. It felt like a Kafka novel. I appealed to the Washington Office of the Insurance Commissioner. And I won’t pay this bill.

Used their services under the free trail. I did a phone call and chat gpt told me the urgent care phone call would be free but I haven't checked to see if they charged me. Anyway it was supposed to be a video call but 2-3 minutes in it asks you if you would like to get a call back and stop waiting on the line. So I did that and the doctor called me and said he couldn't preform a diagnosis without an in person visit after I explained to him I don't have insurance. I'm trying again this morning to see if i can get a different provider however it seems they're leaving me on hold until i agree to their phone call service because i've been waiting well over 26 minutes to be seen. I'm cancelling before they can charge me anything. What a waste of time and money.