Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
544 reviews
OneAZ Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OneAZ is a member-owned credit union serving the State of Arizona. Our mission is to truly improve the lives of our members, our associates, and the communities we serve. OneAZ offers a full suite of banking services. Members enjoy low rates on home and auto loans, lower fees for services, and the latest banking technology. OneAZ was founded in 1951. Membership is open to all Arizonans.
OneAZ Credit Union (oneazcu.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 520 reviews with 5 stars · Clear filters
I had a great experience working with Karmy! She was very helpful and knowledgeable. The process was easy and effective. Will recommend Oneaz credit Union to anyone I know! Thank you.
By Hanane A.
Response from OneAZ Credit Union· Mar 16, 2023
Thank you for sharing your experience with OneAZ, Hanane! We are thrilled to hear that Karmy provided you with a great, seamless experience. We value your membership and look forward to serving you again.
Ritia Gibson was absolutely awesome in helping with my home equity loan she went above and beyond to ensure I got my loan. Very professional, patient and understanding
By Arcelia W.
Response from OneAZ Credit Union· Mar 13, 2023
We're grateful for your kind words and delighted to hear that you had a great experience with Ritia. Thank you for sharing, Arcelia! We value your membership and look forward to serving you again.
Spoke to Deelan, extremely courteous and helpful.
By Vanessa
Response from OneAZ Credit Union· Mar 10, 2023
Thank you for sharing your experience with OneAZ, Vanessa! We are delighted to hear that Deelan and our Member Care team provided you with helpful, courteous service. We value your membership and look forward to serving you again.
I spoke with Celine today. I had trouble figuring out how to make a payment on my app with my debit card. She walked me thru the process step by step and was super patient with me which I appreciate, she didn’t make me feel like I was a bother either lol. Thank you Celine! I appreciate you
By Heather L.
Response from OneAZ Credit Union· Mar 10, 2023
Thank you for sharing your experience with OneAZ, Heather! We are delighted to hear that Celine and our Member Care team provided you with helpful, patient service. We value your membership and look forward to serving you again.
5 stars for Melissa Graeves! I have been really blessed by her assistance in helping me with the guidance I needed at the time. She is always very professional and very personable, making me feel like I am family 👪 I love that about her and I want to share this with whoever I can. She's a keeper!
By Raul M.
Response from OneAZ Credit Union· Mar 10, 2023
Thank you for sharing your experience with OneAZ, Raul! We are delighted to hear that Melissa and our Member Care team provided you with personable, professional service. We value your membership and look forward to serving you again.
I came to One AZ credit union because after a long experience with a different popular bank. Your team truly resolves issues and makes sure if they have to hand you off to someone. Even a different company, they make sure it works, if it doesn't they stay with you and create a different solution. I have to commend the team, wait, applauded the team , because this level of service doesn't seem to exist anymore. Even though I'm not a millionair I was treated as one. My faith in humankind is restored. Thank you for being a leader in the banking business and a first class example to all the business . I do regret that I don't have the name of person who did all the above mention to assist me, she didn't just pass me off she covered every base to ensure resolution. Thank you so much! Alan Gray
By allen G.
Response from OneAZ Credit Union· Mar 10, 2023
Thank you for sharing your experience with OneAZ! We are delighted to hear that our team provided you with a helpful, welcoming experience. We value your membership and look forward to serving you again.
Karmy was amazing yesterday! She moved mountains to get our unique auto loan situation worked out in a time crunch. Thank you so much for your hard work! The wife loves the vehicle and it was a near painless process. I look forward to working with her and OneAZ for any future needs.
By Brandon
Response from OneAZ Credit Union· Mar 3, 2023
Thank you for sharing your experience with OneAZ, Brandon! We are pleased to hear that Karmy and our Virtual team provided you with helpful, painless service. We value your membership and look forward to serving you again.
Melissa at OneAZ Credit Union was very professional, courteous and helpful today regarding setting up a new bill payee account. She also suggested a way to keep my old account (that has the same name as the new account, but a different address), in order to preserve my payment history.
By Dave M.
Response from OneAZ Credit Union· Mar 3, 2023
Thank you for sharing your experience with OneAZ, Dave! We are pleased to hear that Melissa and our Virtual team provided you with helpful, professional service. We value your membership and look forward to serving you again.
