Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
544 reviews
OneAZ Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OneAZ is a member-owned credit union serving the State of Arizona. Our mission is to truly improve the lives of our members, our associates, and the communities we serve. OneAZ offers a full suite of banking services. Members enjoy low rates on home and auto loans, lower fees for services, and the latest banking technology. OneAZ was founded in 1951. Membership is open to all Arizonans.
OneAZ Credit Union (oneazcu.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 520 reviews with 5 stars · Clear filters
Ashley from credit union helped me and was super friendly great customer service 10/10 would recommend this company because of her
By chino M.
Response from OneAZ Credit Union· Oct 10, 2025
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Called OneAZ Credit Union to inquire about a $12 maintenance service fee on my checking account. Carla B. was very helpful and explained the reason for the fee. She also offered to waive the fee if I preferred to change the checking account to free-checking which does not earn interest. She also offered a high-yielded savings account as another option to earn interest. I appreciated the options. Great customer service experience!
By kb
Response from OneAZ Credit Union· Oct 7, 2025
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Worked on the phone with Eli to apply for a personal LOC. He got the job done quickly and professionally. I couldn't ask for anything more.
By Ryan M.
Response from OneAZ Credit Union· Oct 3, 2025
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Opened a OneAZ Credit Union account today, 30th September 2025, but had issues with docusign on my iPhone. WESLEY KOONTZ , a virtual banker at OneAZ was very helpful in getting this matter resolved and my account up and running. A great customer service experience within 30 minutes of opening my account. Wes is a credit to not only himself, but also OneAZ Credit Union !
By Jeff
Response from OneAZ Credit Union· Oct 1, 2025
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Wes Koontz was such a dream to work with. He made the process of refinancing my vehicle quick and painless. If I had questions, he was never bothered to answer. Definitely would give 6 stars if I could!!!
By Lorynne K.
Response from OneAZ Credit Union· Sep 26, 2025
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Wendy was an amazing person to work with! I came in to inquire regarding accounts and she shared so many tips and recommendations within their system to find the better profit for me as well as tips for children’s credit building. Thank you so much for taking your time on this very important topic of finance and talking with Wendy really made me feel that my future brighter and more solid.
By Yui K.
Response from OneAZ Credit Union· Sep 25, 2025
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Mikayla was a real sweetheart. I was super upset that there was a miscommunication with a dispute I had and she handled herself very well and should be part of management. She calmed me down and explained the process.
By Erik S.
Response from OneAZ Credit Union· Sep 22, 2025
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Michelle. Today is was Michelle. The staff at one az is always amazing and patient.
By Joe
Response from OneAZ Credit Union· Sep 12, 2025
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
