OneAZ Credit UnionReviews of oneazcu.com

I would not recommend this bank to my worst enemy...for one my daughter who gets a disability check from social security always recieved it on the 22nd of every month that is before I switched to one az now her check goes in like always on the 22nd and it shows on my online banking that its in there but the bank won't let her touch it for a week after its deposited they take it make money on it and then when they are done thats when it will be available for withdraw ..they do this to everyone who recieves a monthly ssi check the same way everyone has to wait a week after it posts into your account ..dont bank here this bank is a toilet ran by a bunch of thieves

Went into the Monroe branch and Liliana Larvizu assisted me. I was trying to open several accounts. Despite my providing all documents including my passport, ssc, utility bill, driver's license and offering to furnish my taxes, she declined my application. She claimed that I have a 0 credit score on Experian when it's factually 774, & I logged into Experian to provide confirmation. . She claimed I couldn't be verified yet had requested multiple personal identifiers from my system populated profile that I confirmed The entire experience, including being left multiple times in her office while she tended to personal tasks, was disturbing and unprofessional. She made it apparent when I arrived that she had no intentions on allowing me to open an account. I was treated unfairly and will be pursuing the matter.

Yet another (I've lost count of how many) unacceptable snafu with One AZ CU. And, this one is likely going to be the last for us. Banks and credit unions supposedly provide a service. I wonder if anyone in this organization every pondered what it means to provide a service? At this point, I think the people who run and work at OAZCU, think their customers are there to service the credit union. Sorry folks, you are supposed to provide a service and you don't do a very good job of it. My 26 years with OAZCU is about to come to an end as I have to go through the agonizing process of changing all of my auto deposits and payments, but it may be worth it if I can actually get service. Because of privacy issues, I don't really want to provide details to the public, but their actions show absolutely no humanity or consideration for the welfare for those who are unable to participate in the everyday tasks most of us can manage. And, this one action is the worst of a long list awful actions and ridiculous policies they've dreamed up to make handling our own money difficult. Update 1/7/2025: I called customer service after I wrote the above. The representative defended their position and said it was against the law to process the transaction I requested. She out-and-out lied!!! I had just done a similar transaction a few weeks ago with a different bank. At that point, I lost all respect for her and OneAZ CU. Lying to customers (or anyone) is a clear indication of a total lack of integrity on her part, as well as on OneAZ CU. She finally relented and said it was their "policy." Frankly, policies can destroy businesses. Policies prevent flexibility and hinder an institution's ability to adapt to changing circumstances, which is vital to its continuity. And, even more importantly policies destroy the humanity of those working in such institutions OneAZ CU needs a new sign to hang on their doors: "We can't have humanity, if we're going to do business." And, for "service" businesses, I think a huge dose of humanity is essential for actually providing services.

I have these guys for 5 years as my main bank And just moved to Michigan. I had an overdraft charge from Netflix and for some reason went through twice. I was not notified and I do not check on this Account often because I thought I closed out all of my subscriptions through them. Had no problem paying them back and taking the Nick of 2 overdraft charges. Which i'm not someone who has a lot of Overdraft charges in my history with this bank, so forgiveness should have been A possibility, but they denied it. So my next move was to pay them off. And being in Michigan now. The only way I could do that was by sending them a check. I do not Use checks nor do I know how to and the nearest place. I can get a service check Made is about 45 minutes to a hour away Yes, I live in a very remote place. I've tried multiple times to tell them. I'm trying to figure out how I can get them there. Money cause they won't accept my debit card or a credit card. To pay a total of $78 They have now close to my checking account And on top of it have closed my credit account with them. This has hurt my credit score. I have a clean record of paying all of my debts on my credit Accounts Until now And I've been trying to give them their money. I have no need to hang on to $78 But due to their policies, I have now lost a checking account, a credit account and my credit score has been hurt. Due to this, I do not recommend this bank for bad policy uses. And no acceptions towards receiving money such as my situation, which is ridiculous. Due to this, my sister and my brother have also closed their accounts due to complications in the past, and mine on top of it. Have given them a bitter taste. Once again, I'm very responsible with handling my debts. But this was never communicated with me. That I had it in the first place until I found out that my account was being closed. And then my largest line of credit was also shut down in the process once again due to their policy.

we made a deposit, it was a bank draft from Ireland written on a US chase account, the credit union accepted it and the deposit went into our account, a few days later we got a message the deposit was withdrawn from our account and referred back to the original bank. the original bank has said they can do nothing as the draft has been cashed, one AZ says it with the original bank, and nothing they can do, It has been 6 months, My money is gone and this credit union is who cashed the draft, and started this mess, no one will take responsibility and my money is missing

Choose a different bank it’s like they are looking for ways to charge you fees or mess up your account! Read other reviews they are terrible and aren’t available at all on weekends!

The teller at Union Hills OneAZ CU, is extremely rude when dealing with customers. Making comments on the customer's private business outloud and asking you to say your social security outloud in the bank where others can hear it. I would not recommend this credit union or this location. Currently, I am thinking about closing all my accounts due to ongoing issues at this location with this teller.

Applying online for a Home Equity Line Of Credit was needlessly frustrating and after more than a month of patchy communication I was forced to give up. As a member with over $400K in equity in my home and a credit score in the 800s I expected better results. If I'd been better advised and experienced more responsive communication I have no doubt I would have obtained the funding I needed. The most frustrating part during the whole process was being sent financing offers from OneAZ telling me I was pre approved every other day.