Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
443 reviews
OMTechSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
OMTech (omtech.com) has 443 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 240 reviews with 5 stars · Clear filters
Every part of the process from order to receiving my machine was quick and easy
By Jackie J.
Response from OMTech· Jul 13, 2022
Hello Jackie, Thank you for the positive review and 5 star rating. Much Appreciated.
Pros ready to help. very nice peoples. thank ya'll bunches
By Nacho B.
Response from OMTech· Jul 12, 2022
Hello Nacho, Thank you for the positive review and 5 star rating. Much Appreciated!
Atencion inmediata y se esforzaron en resolver el problema. Muy buen Customer Service.
By Laura E.
Response from OMTech· Jul 12, 2022
Hello Laura, Thank you for the positive review and 5 star rating. Much appreciated!
Your folks are really helpful for those of us who do not have a clue. Nice to work with.
By Dick M.
Response from OMTech· Jun 20, 2022
Hello Dick, Thank you for the positive review and 5 star rating. We truly appreciate it.
I ordered my laser engraver online so I really didn’t have a customer service experience yet. But everything was perfect. The only issue was the trucking company could only give me a 5 hour window for delivery. Which is probably pretty standard just not convenient. The crate arrived in perfect condition. I unpacked it and installed it in my shop with no issues. I love that I can improvise a little as far as the exhaust and water cooling because the price point is great! I’ve been making product for about a month now and I have learned enough to churn out product with no mistakes just still can learn more and improve my efficiency. Thank you OMTECH!
By Ray T.
Response from OMTech· Jun 13, 2022
Hello Ray, Thank you very much for the positive review and 5 star rating. Much appreciated!
Extremely happy. Very fast service.very impressed with packaging. Love my new laser machine, will definitely order from you again.
By Mary Jo S.
Response from OMTech· Jun 13, 2022
Hello Mary, Thank you very much for the positive review and 5 star rating. Much appreciated!
I purchased a MF 1220-50 Laser and had a problem with the laser firing during setup. The problem was finally determined to be a defective water sensor and a replacement was shipped to me in one day. The problem is now resolved and the laser works great. Great customer service!
By William R.
Response from OMTech· Jun 9, 2022
Hello William, Thank you very much for the positive feedback. We truly appreciate it!
Great product and service so far. Everything arrived quickly and well packed.
By Patrick M.
Response from OMTech· Jun 9, 2022
Hello Patrick, Thank you very much for the positive feedback. We truly appreciate it!
