Had what I needed in stock and fast…
Had what I needed in stock and fast shipping! Good price too!
By Michael V.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
443 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
OMTech (omtech.com) has 443 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 240 reviews with 5 stars · Clear filters
Had what I needed in stock and fast shipping! Good price too!
By Michael V.
Customer service is very responsive
By Mike
staff very help[ful and responsive. Shipping company could have been better
By South Georgia Shotgun A.
The machine came in super fast. It was packed well with no damage. The driver had a hard time unloading it but he wouldn't give up. He put it where I needed it instead of where I told him to put it. I installed my tube and when I went to make mirror adjustments...it was dead on centered on all three mirrors. Works just as it's supposed to
By Perry R.
Great machine. Comes with almost everything you need to get started. Ventilation seems sufficient for cutting at least 1/8" wood, although I would definitely recommend a water chiller in the cooling water if you want to cut continuously. The other upgrade I would make is swapping the flat bed for a honeycomb bed, which would improve cut quality. Works perfectly with lightburn. Although my machine came with a slight damage from shipping, customer support was very helpful and we were able to resolve it quickly. I'd definitely buy from omtech again.
By Tiger J.
Sales Rep, Summer, was great, prompt and knowledgeable. Also the phone technical assistance prior to sale was very good too, technician was very helpful and knew the answer to every question we had.
By B. W.
Very happy with my purchase once I was able to get it operational.
By Heather R.
Always a great experience! Super quick responses and great products!
By Dylan H.