Quick and Easy Resolution :)
My questions were answered clearly and my issue was resolved quickly. I'm very pleased with the experience. 🙂
By Ryan M. W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
95 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Self-care, meet science. Our easy at-home tests provide you with a quantified view of your unique microbiome. We analyze your DNA to provide evidence-based recommendations on lifestyle, diet, and strain-specific probiotics.
Ombre (ombrelab.com) has 95 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 71 reviews with 5 stars · Clear filters
My questions were answered clearly and my issue was resolved quickly. I'm very pleased with the experience. 🙂
By Ryan M. W.
My package was shipped to the wrong address. I contacted ombré and they were very understanding and helpful! Jherell was very helpful! Thank u so much!
By Michelle G.
This test was easy to use and I was able to get my results just in time for my doctor's appointment.
By Crystal B.
They have great customer service!!
By Laura
Response from Ombre· Jun 13, 2022
Hi Laura, thanks for dropping in and leaving us a quick review. You can always count on our customer care team. If you have any questions or comments, reach out anytime. We're here for you!
My tube leaked or was damaged in transit. They are kind enough to be sending me another set. Kind and friendly service.
By Amy G.
Customer service was very helpful and took care of the problem in a timely fashion. Can't wait to try the product.
By Peggy
Crystal was fantastic with helping me get a replacement kit mailed out to me after it was recored that the lab noted a broken vial that was unable to be tested.
By Dominique
The response was quick and efficient. They went above and beyond to help me out. Love this company 🥰
By Monica T.