Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
95 reviews
OmbreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Self-care, meet science. Our easy at-home tests provide you with a quantified view of your unique microbiome. We analyze your DNA to provide evidence-based recommendations on lifestyle, diet, and strain-specific probiotics.
Ombre (ombrelab.com) has 95 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 71 reviews with 5 stars · Clear filters
Fast, friendly support! Each time I've had a question or concern with the testing process or report I have received fast and friendly suggestions and pointers. Keep up the great work!
By Daniel
Response from Ombre· Aug 19, 2022
Hey Daniel! We appreciate you for contacting our support team. They are here for you when you need them!
This agent handled my request immediately- thank you
By Gavino V.
Response from Ombre· Aug 19, 2022
Gavino, thank you for rating our Ombre Support team. It truly means a lot and we're happy that we got your request resolved.
Ombre's customer service was fantastic. Very responsive and I received follow up as promised. I look forward to receiving my results and working more with this company; thank you so much!
By Allison
Response from Ombre· Aug 19, 2022
Thank you for choosing Ombre! We hope your experience with us has been great so far. If you have any questions about your report, feel free to reach out to our team. We got you covered 100%.
Great customer service!
By Amanda
Response from Ombre· Aug 19, 2022
Thank you for contacting our customer care team. Whenever you need something, they'll be there for you.
Great customer service
By Lisa Van D.
Response from Ombre· Aug 19, 2022
We're happy to hear that you got your request resolved by our customer care team. They are here whenever you need them! And thanks for choosing Ombre!
I was contacted that there was a problem with my order. I was offered a solution right away and I am very happy that they offered that solution and were so quick to respond, thank you.
By Cari R.
Response from Ombre· Aug 19, 2022
Cari, we're happy to hear that our team was able to resolve your issue. We do our best to make sure we got you covered. If you ever need help, our Ombre support team is on standby!
Crystal from your team provided excellent customer service! Somehow the kit I sent back to you was lost in the mail so she worked with me to get a new kit sent! Excited for my results!
By Deidra
Jehrell S, was prompt to assist. Clear and concise..Made the experience less stressful and professional. Caring person. Thanks for helping out!
By Sandra L.
