Jeherrel was awesome
Jeherrel was awesome. Knowledgeable and courteous.
By John M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
95 reviews
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Self-care, meet science. Our easy at-home tests provide you with a quantified view of your unique microbiome. We analyze your DNA to provide evidence-based recommendations on lifestyle, diet, and strain-specific probiotics.
Ombre (ombrelab.com) has 95 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 71 reviews with 5 stars · Clear filters
Jeherrel was awesome. Knowledgeable and courteous.
By John M.
amazing service
By Jesus G.
What made my experience great with Ombre is how with any issues that came up, someone reached out to me quickly and fixed the problem right away.
By I A.
Quick reply, knowledgeable and helpful. Thank you.
By Eddie G.
Jherrell was very helpful. I had a solution very quickly, and I liked how he didn't say "Oh the engineering team is working on that" and not offer me any further help. He offered me a creative, workable solution. Very good service.
By RL
Very easy and helpful support. The request was fulfilled and in addition a helpful question was asked that led to another helpful change.
By Jenni M.
I received amazing customer support for a shipping issue. The response time was very quick and the service was above and beyond what I expected.
By Sue
Response from Ombre· Oct 31, 2022
Hi Sue! Thanks for choosing Ombre! If you ever need help with anything, our customer care team is here for you.
Excellent customer service with detailed instructions and pictures!
By Anonymous
Response from Ombre· Aug 19, 2022
Our customer care team is here for you 100%. Feel free to reach out to them whenever you have questions.