OKOHOKO™ FASHIONReviews of okohoko.com

Response from OKOHOKO™ FASHION· Sep 10, 2025

I am very sorry to hear about your experience and the frustration this has caused. We take all feedback seriously, and I apologize that the garment you received did not match your expectations. I want to assure you that our customer service team is committed to responding to every inquiry. It is not our intention to remain silent or allow any time frames to expire. We are dedicated to finding a resolution for you. To help me assist you, could you please provide your order number and any details about the discrepancy with the garment you received? I will personally review your case and ensure your request is handled promptly and fairly, in line with our return and refund policy. We value your business and are here to help.

Response from OKOHOKO™ FASHION· Sep 10, 2025

I am very sorry to hear that your Panama hat arrived in a damaged condition and did not meet your expectations. This is certainly not the quality we strive to deliver, and I apologize for the lack of response to your previous inquiries. Our team is dedicated to providing excellent service, and it is not our intention to ignore customer messages. I understand your frustration and want to assure you that we are committed to resolving this issue for you. Please provide your order number so I can immediately look into this for you. We can offer you a replacement for the damaged hat or a full refund, as per our policy for damaged items. I look forward to assisting you and resolving this matter promptly.

Response from OKOHOKO™ FASHION· Sep 8, 2025

Thank you for reaching out. We have carefully reviewed your case, including the photos you sent, and our support team has not found any defect with the product. The buttonholes on our denim products are intentionally not cut by our manufacturer. This is a common practice in the industry, as it allows for a more secure and intact garment during shipping and ensures a perfect, custom fit for the customer. A simple cut with scissors is all that's needed to open the buttonhole. It is not a defect! We understand this might not have been what you expected, and we sincerely apologize for any confusion. However, because the item is not defective, we are unable to issue a full refund as per our policy. The 30% partial refund was offered as a gesture of goodwill to assist you with this issue, rather than a full denial of your request, which would be in line with our policy for non-defective returns. We truly regret that you feel this way about our company. We strive to provide quality products and excellent customer service, and we are disheartened to hear that you are not satisfied. Please understand that the partial refund offer was made in a good faith effort to find a solution that works for both of us.

Response from OKOHOKO™ FASHION· Sep 8, 2025

OKOHOKO CUSTOMER CARE Custom Gem Hola, Gracias por contactarnos. Lamentamos mucho su frustración. Es increíblemente desalentador para nuestro equipo que nos llamen estafadores cuando trabajamos incansablemente para ofrecer el mejor servicio posible y satisfacer a nuestros clientes. No somos una estafa. Hemos revisado nuestros registros y no hemos recibido su paquete de devolución en ninguno de nuestros almacenes. No podemos emitir un reembolso hasta que el artículo sea recibido y evaluado por nuestro equipo, como se indica en nuestra política de devoluciones. Entendemos que es una situación difícil y queremos ayudar. ¿Podría proporcionarnos el número de seguimiento del envío de devolución? Esto nos permitirá investigar la ubicación de su paquete y ayudarlo aún más. Estamos aquí para ayudar y queremos encontrar una solución para usted. Thank you for reaching out. We're very sorry to hear about your frustration. It's incredibly disheartening for our team to be called fraudsters when we work tirelessly to provide the best possible service and satisfy our customers. We are not a scam. We have checked our records and have not received your return package at any of our warehouses. We are unable to issue a refund until the item is received and evaluated by our team, as stated in our return policy. We understand this is a difficult situation, and we want to help. Could you please provide the tracking number for the return shipment? This will allow us to investigate the location of your package and assist you further. We are here to help and want to find a solution for you.

Response from OKOHOKO™ FASHION· Sep 8, 2025

Je suis sincèrement désolé d'entendre que vous avez eu une mauvaise expérience et que vous vous sentez frustré. Cependant, je dois vous assurer que nous ne sommes pas des voleurs ni des arnaqueurs. Notre équipe travaille avec beaucoup de passion et de dévouement pour fournir des produits et un service de la meilleure qualité possible. Nous ne sommes pas parfaits et nous cherchons à nous améliorer chaque jour, mais en aucun cas nous ne sommes une entreprise d'escroquerie. Nous voyons que votre commentaire est anonyme, et sans plus de détails sur votre commande, il est difficile pour nous de vous aider. Il n'est pas juste de laisser des avis négatifs sans expliquer le problème exact. Notre objectif est de résoudre tous les soucis de nos clients, mais pour ce faire, nous avons besoin de connaître les faits. Pourriez-vous me donner votre numéro de commande ou l'adresse email que vous avez utilisée ? Cela me permettra de vérifier votre dossier et de trouver une solution au problème que vous avez rencontré. I'm truly sorry to hear that you've had a bad experience and that you're feeling frustrated. However, I must assure you that we are not thieves or scammers. Our team works with great passion and dedication to provide the best possible quality products and service. We're not perfect, and we're looking to improve every day, but we are absolutely not a scam company. We see that your comment is anonymous, and without more details about your order, it's difficult for us to help you. It's not fair to leave negative reviews without explaining the exact problem. Our goal is to solve all of our customers' issues, but to do so, we need to know the facts. Could you please provide your order number or the email address you used? This will allow me to check your file and find a solution to the problem you encountered.

Response from OKOHOKO™ FASHION· Sep 8, 2025

I'm truly sorry to hear about your experience. It's disheartening to read such a review, as it goes against our core values. We work diligently to provide our customers with a positive shopping experience and high-quality products. We are a legitimate business, and we are not a scam. We've checked our records and cannot find an order under the name or email you've provided. We also see that you haven't shared any specific details about your experience, which makes it very difficult for us to investigate and help you. Regarding the photos on our site, it is not a crime to use images provided by our suppliers. It's a common industry practice. Since these suppliers often provide products to multiple stores, you might see the same photos on other websites. This has nothing to do with a scam, and it is unfair to make such an accusation. We take all feedback seriously, and we want to address your concerns. Please provide your order number or the email address used for the purchase so we can investigate your specific issue and find a solution. Our goal is to ensure every customer is satisfied with their purchase and our service.

Response from OKOHOKO™ FASHION· Sep 8, 2025

Thank you for reaching out. We're very sorry to hear about your negative experience and the concerns you've raised. We understand your frustration, but we must clarify some of the points you've made. We are not a scam, and we are committed to providing a transparent and honest service. Address and Business Registration The address listed on our website is indeed our administrative headquarters, as we are an online-only store. It is a shared office space, a common and legitimate practice for millions of e-commerce businesses. We are a registered business, and our company name is clearly listed in the footer of our website and throughout our policy pages. Accusations of being a phantom business are simply not true. Photos and Products Regarding the photos, it is standard industry practice to use images provided by our suppliers. Since many online stores share the same suppliers, you may see these images on other websites. This is not an indication of a scam; it is simply how the global e-commerce supply chain operates. We take pride in the quality of our products and are disheartened to hear that you were not satisfied. Customer Record and Review Authenticity We've checked our records and cannot find any purchase history under the name or email associated with this account. Furthermore, the username "Potentially Scammed" and the lack of specific details about your order lead us to believe that this review may not be from a genuine customer. It's unfair to make such serious accusations without a valid reason or proof of a transaction. If you are indeed a customer and have experienced an issue, we urge you to provide your order number or the email address used for the purchase. We are here to help and will gladly assist in resolving any issues you may have encountered.

Response from OKOHOKO™ FASHION· Sep 8, 2025

Thank you for reaching out. We are truly sorry to hear about your frustrating experience. However, we have checked our customer database and we cannot find any record of a purchase under the name or email you've used. As a result, your accusations seem to be misleading. We would like to assure you that OKOHOKO is not a fraudulent company. We work with various suppliers, and our product descriptions are based on the information they provide. We always aim to offer high-quality products and excellent customer service. If you are a legitimate customer, please provide your order number or the email address you used for your purchase. We will then be able to investigate the situation and address your concerns immediately.