okcarz.comReviews of okcarz.com

Came to pick up license plate NOT HERE. NOBODY INFORMED ME I NEEDED TO PAY PRIOR TO THEM RECEIVING MY PLATE at the dealership NOW I GET TO RIDE ON EXPIRED TAGS. ALSO my suv gets very wet when it rains in the back. I can hear the water moving around. My car does this weird shaking thing at stop lights AND MAKES A HOWLING NOISE WHEN I ACCELERATE. Please don’t buy a car from here. After driving 500 miles all these things happened. I would literally jump off a bridge before ever purchasing from this crock again.

This company charged me $3600 down which I paid on Nov 13. I Missed a payment of $200 due two weeks later, I couldn't contact them even though I have phone records of calls, and they repossessed my car Dec 13 which was only two weeks after the payment was due. I offered to pay $800 which would have been more than what was due and pay for towing and recovery. They refused. Not only that the car was in in a no fault hit and run with damage to the fender and headlight and covered by my full coverage auto insurance. So they get a brand new fender and headlight and the car looks nicer than when I purchased it. I kept it immaculately. They refuse to refund any of my $3600 down payment, they keep the car, the insurance money, and are reporting my contract as a repossession for $17000 on my credit. I have contacted attorneys, as they violated Florida state repo law, and also I have filed for arbitration per the signed arbitration agreement and paid ironically $200 for a filing fee. This same $200 that could have been paid to OkCarz which was due and they refused to accept. The outcome of this case is pending. I called to notify them today January 7th 2022 of the pending arbitration. They have refused to work with me in any way or accept my money or return the car or return my $3600 down payment. Originally I was told I would qualify for a $1000 down payment. I agreed. Then they said I had to pay $3000 down, I agreed, then they said I had to pay $3600 down, I agreed. Then they set a payment due two weeks later which I missed because I was unable to contact them because they had no voicemail set up, and they took down their web payment portal to redo their website. Please do not even think of dealing with any of their dealerships. I have been a Google Local Guide for over 7 years. I give honest accurate reviews of businesses and I have never been so upset, angry, or taken advantage of by a single other business in the history of my adult life. I am reporting them to the BBB, and contact the Florida Bar association until I find an attorney who will file suit against them per their arbitration agreement as well which does not forbid a court suit expressly from being filed if the arbitration does not go as planned. I would have been happy to take the car back even though they had towed it with ZERO notice. Nothing was ever mailed to me until after the car was repo'd until on the last day I had to refinance the vehicle which I could not do, I got the same day in the mail a letter telling me I could refinance and had until that day. The post mark was the same day. I have never in my life seen something this offensive happen with a car purchase.