Canada eTA ServiceReviews of official-canada-eta.com

Very supportive and friendly service offered by the government. I'm very impressed by the fast response even though it was Sunday! Thank you!

I was overcharged for my eta, probably my fault as I am almost 80 and could have clicked on the wrong button. Jayne who dealt with my query was understanding and efficient.

Great customer service and Quick quality delivery. Thank you Jayne.

Great customers ,great service very helpful Happy to deal with them

I live in Australia, and was travelling to Canada this June 2020 before Covid-19 struck. I ordered two visas, paid and had confirmation within 15 minutes. After a few days I told my friends what I had paid, $75 US @, and they almost feel off their chair, as they had paid about $15@. I left it a few months and last night emailed the company to ask it I could 1. Cancel the visas and get a full refund(as can't travel) 2. If can't cancel, can I get a partial refund or can they match the price of other companies? 3. Explain why I paid so much?. I had a lovely ladie Jayne respond all most straight away. She said that once in the system they can't be cancelled, the reason why it is more expensive is because they last 5 years or whatever your passport expiry date is (which ever comes earlier) and they offer 24 hour support and other reasons you can read up on. Anyway Jayne offered 25% credit back for each visa, as a gesture, which we accepted. Jayne processed them straight away and sent a follow up email. Jaynes service was impeccable, especially in these very hard times where emotions are running high. Thank you Jayne and too your company for showing compassion and understanding.

We somehow missed the necessity to have an eTA to enter Canada until <24 hours prior. In a stressed panic I emailed the 24/7 helpline and Jayne was an absolute calming godsend. All was sorted within an hour of first contact - my husband and I are ever so grateful. The process itself was super speedy but oh so not recommended to leave until the last minute! Thank you Jayne for answering our questions and calming our frazzled nerves.

Fantastic - thank you!! Completely stressed the day before my flight as the eTA hadn't been processed though I thought it had been. Support helped me sort everything out, and ensured my eTA was processed so I could catch my flight.

I sent an email asking for a receipt I couldn't find on your website. Jayne from the Support team answered me in literally MINUTES with an email containing the required invoice. thanks Jayne!