Oak Bay Online StoreReviews of oakbayonline.com

Not from USA, cheap disappointing products from China. Took 7 weeks to come.

I recieved my usa barrel. It was nothing like i ordered. It was plastic lined and made in china . Not usa not good oak. Yes they answered and then say send it back in 7 days and have it like sent with tags. Its terrible.

I would give zero stars if I could !!!! They stole my money and never sent my daughter clothes!!!! She’s 15 months now and I bought 2 outfits that were newborn and never received them!!! Phone number is fake and no one returns your email until weeks later saying your items are going to be sent out which are lies!!!!! Lies Lies!!!!!! I’m reporting them to bbb and I’ve already reported to my card people!!!!! I spent 109. And some change these people are thieves who don’t give you anything but just take your money sad af

Defective! I purchased 2.. given to 2 families on Christmas... Embarrassing because it will not light up! The instructional booklet was not for this light up bases.... Now.. I am struggling for a refund the day after ! Customer service is not customer friendly....Don't waste your time! Truly frustrating!

I should have read reviews before ordering from this company. Website said shipping within 48-72 hours, I've been waiting 3 weeks. I finally got a tracking number only to find out its in CHINA! Website didn't say shipping was from China, if it had I wouldn't have ordered. I'm filing a complaint with the BBB and disputing the charges with my credit card company. I was also charged $1.20 international fee. Total rip off.

A very poorly made product which looks and feels so much cheaper than it is. I also received my product weeks after the order was made. Delivery was painfully slow and I missed the birthday date for which the present was purchased. The customer support is non existent. I’ve written no less than 4 emails none of which has been responded to. A poor service fe start to finish.

Do NOT purchase from this store. I bought two nightlights back in early Sept that weren't delivered until late October. I understand Covid and shipping is an issue, however, their return policy states that there is a 30 day guarantee, for any reason, for non satisfaction. THIS IS NOT THE CASE. One of the items I bought was given, at the appropriate time by someone else, as a gift. I started the return before I even received the very late, items. There was intermittent responses to the point where they had stalled and said it was too late to return. Buy local. Deal with vendors who are in your own country. These people are a joke as is their "30 day satisfaction guaranteed policy". Nowhere in their terms specify on what they "deem" as unsatisfactory. Several emails sent. Few replies. And none helpful. Run. Run far away from these crooks. They will take your money and not adhered to their 30 day refund policy. Be aware. Be VERY AWARE.

I ordered and paid for personalised towels and other items - total cost over $170. The towels they sent (I ordered 4) were the wrong size (like the size of a face washer) - when I emailed them they messaged me and said they would send replacements - I received the replacements today - I am missing 2 items !!! This company is absolutely useless save your money buy elsewhere!!!