NYX CosmeticsReviews of nyxcosmetics.com

Les produits sont de bonnes qualités, mais je rencontre des difficultés à chaque commande que je passe, et je n'ai jamais de geste commercial. Première commande : ils ont inversé les étiquettes avec les adresses, donc j'ai reçu la commande de quelqu'un d'autre. Il a fallu que je repasse commande (hors soldes et avec des produits qui ne sont plus en stock). Deuxième commande : aucun article n'est protégé donc un produit est arrivé cassé. Mais bien entendu, ils ne le renvoient pas. Il faut renvoyer le produit et ils remboursent. Vu le montant des frais de livraison, c'est hors de question que je repasse une commande. Le site est à fuir, passez par d'autres sites comme Beautybay par exemple pour acheter les produits Nyx.

I bought Nyx Epic wear eye liner stick which is great until you have to sharpen it. The website suggests to use any large hole sharper but that didn’t work and I am left with blunt nib with sharp edges!!!!!!

Si je peux vous donner un conseil, allez directement en boutique, ne passer JAMAIS par la livraison, il y a quelques années j'ai essayé le colis n'est jamais arrivé et donc reparti à l expéditeur, j'ai tenté de nouveau l expérience il y a quelques semaines et la l'expérience a était encore pire ! Livraison faite 4 maisons au dessus de la mienne est déposé devant la porte en pleine rue passante !! Heuresement que la dame qui rentré chez elle a retrouvé le colis est venu genntillement me le déposer ! Je ne sais combien de temps il est resté là ! Puis bien évidemment il était ouvert ! Rien de compliquer pourtant sur L adresse avec numéro et un nom de rue ! Je me passerai bien de toutes commande chez eux à l'avenir est irai directement en boutique ! Il faut changer de partenaire de livraison

Quite disappointing with the amount they charge for delivery of small items that weigh less than 500grams. One would expect it to be first class delivery, however it takes them ages to deliver items, first time purchasing and not impressed one bit. Smaller organisations charge less and deliver promptly.

I placed my order on 4/27/20 for two items. One item was on back order, the other was in stock. The confirmation email said both items would ship when the back ordered item became available. That is completely acceptable. Back ordered item became available, it shipped and I received it no issue. However, the second item didn’t ship with it as it should have. I contacted the customer service via email, no response after a week so I called. I’ve called a total of 6 times now. Each time a new answer. First, I was advised that it should have shipped and they put in a request, give it 3 days and it would ship. No shipment. Called again and was told to wait a few more days. I said no thanks, I’d like a supervisor. They said one would call me back same day. Didn’t happen. I called again, was told talking to a supervisor wasn’t a “real thing” and that I needed to give it time. Called a week later, was told a request was put in and she guaranteed it would ship in 3 business days. It didn’t. Called yet again, they advised a supervisor would call me same day with my shipping update OR an option to cancel. No one called me. Sent another email, no response. Did the online chat and was told that there ARE supervisors you can speak with but to call customer service. Called again, the final time, was told that they couldn’t cancel the order, cancelling isn’t an option. I told the rep that I have indeed cancelled orders in the past and she flat out told me that wasn’t true. She CALLED ME A LIAR. She refused a supervisor because they’re working from home and none are available, she said she would send a check for a refund of the item although I hadn’t been charged but that I would have to give it 3-4 weeks with no way to track it. So more waiting. Needless to say, I’ve gone elsewhere for my makeup needs. I’ve been shopping with NYX for the last 3 years and I’m SO disappointed in the females that are the customer service representatives. I realize that we are in a time of nothing but mess, but that doesn’t justify poor treatment by “professionals”. Shame on you NYX. Reevaluate your hiring and training process.

ORDER #: FR01739789 J'ai écris deux fois au service client pour la marche à suivre en cas de retour, pas de réponse...Les rouges à lèvres tiennent 3h à tout casser ( Je n'ai pourtant rien fait pour qu'il ne s'altère )

Quality of products is poor & customer service in U.K. is very bad. I received the incorrect colour corrector, 13.1.20,. When I called NYX customer service I was as advised to return it but would not be refunded the shipping costs . I returned the items by registered post on 17.1.20. I am still waiting for a refund 12.4.20!

The only reason they have 2* is that my skin loves their foundations and primers. Ordering online is a nightmare though and their customer service is rude and extremely unhelpful. No matter which department you email or call its 'sorry I cant help you call xyz' and so on, i eventually received my order 3 weeks later. If you can find what you're looking for physically in a shop fabulous if not avoid.