Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
297 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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NYX Cosmetics (nyxcosmetics.com) has 297 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 166 reviews with 1 star · Clear filters
Ordered 3 things in May it’s now almost October and I NEVER got anything. I emailed them to cancel my order a few months ago and to just give me a refund and I never got an email or refund back. DONT ORDER ONLINE FROM NYX EVER. They just took my money and never sent my products out. Judging from the other reviews the same thing happened to a bunch of other customers.
By Ssssssus
Contacted them over 10 times. They saying to contact them through different means and I’ve tried them all. Bought makeup which was terrible quality and no doubt a bad batch. It’s been 5 months I’ve been contacting them. They’ve only replied to me in the last week for the first time. Not resolved by any means.
By Victoria
Thank god I read reviews first. The reviews for this company is awful. Will not be ordering.
By Sharita B.
I want to put no stars for NYX professional cosmetics as I have placed the same order 3 times and still no Order received with high Shipping costs for a tiny order .I like their cosmetics but will never attempt to buy them online directly from them .I have never experienced so much difficulty in ordering a product of anyone else ,and they call themselves professional ..... I certainly had no experience of that ...
By Helen
The items arrived very LATE and were damaged as they were shipped in a plastic bag and not a box. Replacements have still not been received, almost 3 weeks later. Will not buy from again.
By Adam H.
I ordered from NYX cosmetics back in May and did not receive my order was told it was damaged in transit put in a PayPal dispute and was told to close it as they could not refund so closed the dispute and still no refund. Disgusting customer service!
By Karen L.
It has been nearly two months since i have placed my order, I have talked with customer service reps twice and nothing. At this point I'd rather have my money back and I was told this wasn't an option. I have used NYX products for years now but had never ordered off of their website before and never will ever again. Deeply saddened as their products are great quality for the price.
By Rose
If I could give 0 stars I would. I never received my order. I sent 8 emails and DMs on their Instagram with no response. It’s been almost a month and a half and it hasn’t even been shipped yet. They just took my money. Whatever you do, don’t purchase their products from their website.
By Jenna B.
