Great newspaper
Great newspaper, awful home delivery service. It has got a lot worse over the past year. Sorry NYT you can't hide behind Covid and the weather forwever.
By Mr. Brian D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
312 reviews
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The New York Times is listed under Media & Information.
The New York Times (nytimes.com) has 312 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
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Great newspaper, awful home delivery service. It has got a lot worse over the past year. Sorry NYT you can't hide behind Covid and the weather forwever.
By Mr. Brian D.
Do not sign up for a trial subscription or cheap one thinking you can easily cancel. You cannot cancel online, and they deliberately waste your time to make it hard to cancel. It took me over 2h, talking to multiple agents on the phone simply to cancel my subscription. You can sign up online in a heartbeat. It makes no sense and is the pinnacle of @sshole design. Honestly I appreciate NYTimes coverage and would otherwise consider subscribing for a bit now and then (as I have in the past), but this is rediculous.
By Ariel
Corrupt media outlet, don't read this. Try to find smaller more independent outlets.
By Auna
Horrible experience. Will never go back
By Matt F.
The NYT does not print "All the News..." A critical example: Did it publish the news the it was sued for its unconscionable handling of subscription renewals? Look it up on Google. Nothing was reported in the New York Times about it. It's called a Dark Pattern scheme-(or Roach Hotel-you can get in, but you can't get out.) It was recently settled for $5 Mil+. What happened to the paper's Ombudsman? It's time for the NYT to apply its rigorous standards to itself. After subscribing for decades, we stopped-after being triple charged.
By Anthony A.
I don't see why one cannot cancel the subscription directly, without going through the customer service. Terrible.
By Dgs
Criminal organization.
By Mentat
Unusually bad. Log out doesn't work. You can't cancel without talking to customer service and suffering pitches for 15 minutes. Not worth the value of the content.
By Juan D.