NuamoreReviews of nuamore.com

Response from Nuamore· Sep 23, 2026

Hi Chris, We’re sorry to hear that you were frustrated while waiting for your order and wanted to provide some clarification. Your order was placed as a pre-order, with the website indicating that it would ship by September 11th. Your order was indeed shipped on September 11th, and we can confirm that it has since been delivered. We’ve also reached out to you directly because we genuinely want to make sure everything has arrived safely and that you’re happy with your purchase. If there is anything still concerning you about the order or your experience, we would really appreciate the opportunity to address it and make things right. We hope to hear back from you and have the chance to turn your experience into a positive one. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 22, 2026

Hi Charlotte, We’re truly sorry to hear about your experience and understand why you’ve been left feeling disappointed. We did reach out to you and requested some additional information so we could review your request and help resolve the situation, but we haven’t received a response yet. Please contact our support team, and we’ll be happy to look into your case and work on the best possible solution for you. We’d genuinely appreciate the opportunity to make this right. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 22, 2026

Hi Marloes, We’re truly sorry that this was your experience and understand your frustration. We reached out to you directly because we wanted to better understand what happened and see if there was anything we could do to help, but we haven’t received a response yet. Please get in touch with our support team, we’d be happy to review your case and do our best to make things right. We genuinely appreciate the opportunity to help. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 13, 2026

Hey Maggie, Thank you for taking the time to share this feedback, and I'd like to walk through the full timeline of what happened with your order. Your order was part of our September stock drop, which was scheduled and listed on our website as shipping on September 11th at the time it was placed. When you reached out with concerns about the lack of a clear timeline, our team followed up with a specific update confirming this date, along with a 10% goodwill gesture for the wait. When you let us know that timeline still didn't work for you, we processed your cancellation and issued a full refund the same day, with no delay or back and forth required. I do want to acknowledge that our earlier replies before that point were vaguer than they should have been, and I'm sorry that added unnecessary frustration on top of an already stressful situation, especially with a special occasion depending on it. That's genuinely not the experience we want our customers to have, and it's feedback we've taken seriously internally so future pre-order updates are clearer from the very first message, not just once a customer pushes back. I'm sorry this affected your special occasion, that timing matters, and I understand why the uncertainty made it worse. If there's anything else at all we can help with, please reach out to us directly at [email protected], we're genuinely here.

Response from Nuamore· Sep 23, 2026

Hi Margherita, Thank you for sharing your experience. We’re sorry to hear that you’ve been frustrated by the different tracking updates and the waiting involved with your order. Our team has been actively assisting you throughout the process and providing the latest information available at each stage. Your watches were shipped separately, and we have continued following up to make sure everything is properly resolved. We have also reached out to you directly regarding the Solis watch and are currently waiting for the video you were asked to provide. Once we receive it, our team can review the issue and move forward with the appropriate solution, whether a replacement or refund if the issue is confirmed. We’re a small and growing company, and we genuinely care about every customer experience. We would really appreciate the opportunity to finish resolving this for you and leave you feeling satisfied with the outcome. We hope to hear from you soon. Warm regards, Team Nuamōre 💙

Response from Nuamore· Sep 13, 2026

Hi Gloria, thank you for taking the time to share your experience, we'd like to walk through what happened and provide more details. When you first reached out, our team asked for a few clear photos of the watch to review the condition, and once we received those, we followed up personally, our team manager even tried calling you directly to talk through the issue and make sure everything was properly understood. After reviewing everything, we also reached out on Instagram with instructions on how to adjust the strap using the included resizing tool, since this is something that can usually be done at home in just a couple of minutes. Alongside that, we offered a free return and exchange, so you could get a different size or style that felt right for you at no cost. We haven't heard back since that offer was made, and we want to be clear that this hasn't been closed on our end, we're genuinely happy to help make this right whenever you're ready. Please feel free to reply to our last message or reach out directly at [email protected]. We take every piece of feedback seriously, and we hope we get the chance to turn this experience around for you.

Response from Nuamore· Sep 3, 2026

Hi Kelli, thank you for sharing your experience, we'd like to give a complete and accurate account on what happened. When your return request came in, our team followed our standard process for every return: confirming the item's condition through a few clear photos before approving it. This isn't unique to your order, it's the same step applied consistently across all returns, and it exists so items can be resold as new once they come back to us. During this review, our team noted that the protective covering on the watch appeared to be missing based on the photo provided, and asked for clarification. We understand this felt frustrating, especially after already sending a photo, but at no point was your return declined or denied. Once we learned about your travel schedule and the approaching 14-day window, we made the decision to waive that window entirely, so your return would remain valid regardless of when you're able to ship the watch back. Your return is approved, and a label will be sent as soon as you confirm you're home, exactly as outlined in our email correspondence. Once the watch is received and inspected, your refund will be processed in line with our return policy. We take every return seriously and aim to be consistent and fair with all our customers, and we're glad to see this resolved once the item is back with us.

Response from Nuamore· Aug 31, 2026

Hi Laura, thank you for the detailed feedback. We want to make sure the timeline here is accurate for anyone reading this. When your return request was submitted, one photo came through on our end. Our team followed up within hours asking for a few additional angles, this is a standard requirement for every return, not something specific to your order. As soon as we received the additional photos, your return was approved and a label was issued the same day. On the watch itself, we're genuinely sorry it didn't feel like the right fit for you. Every Nuamōre piece is personally designed by our team, and weight and finish can vary quite a bit across our different styles, so what you received isn't representative of the whole collection. We'd love for you to consider trying a different variant sometime, and if you do, please reach out directly, we're happy to help you choose the one that best matches what you're looking for. This is exactly why we offer a genuinely generous return policy and free exchanges, so that if something isn't right, you're never stuck with it. We're glad this has been resolved fairly on our end, and our team remains available directly at [email protected] for anything further.