National Tire & BatteryReviews of ntb.com

Store in McLean, VA seemed to be unable to forecast when they would be done. Gave and missed three times for completion. I complained after the third time and then it got done. Wasted my weekend and frustrated myself due to their incompetence. Never again.

Charged 130. Didn't put windshield fluid in and the low light was on... No big deal, right? But got me thinking Wat else did they not do...

On August 1st, I went to NTB for a routine oil change and state inspection. I ended up leaving with four brand new tires—and four scratched rims on my fleet truck. Not exactly the kind of “upgrade” I was expecting. I immediately noticed the damage and spoke with the employee who had been helping me. He admitted it was too late in the day to address the issue and told me to bring the truck back on the next business day. Since I couldn’t get time off right away, I returned a few weeks later, trusting they’d honor their word. They said they’d “take care of it.” But when I picked up the truck at closing time, I saw that absolutely nothing had been done. I asked why, and was told the fleet company hadn’t approved the repair—meaning NTB expected someone else to pay for damage they caused. Then the employee suggested I contact my insurance to cover it. Let me be clear: NTB damaged my rims and then refused to take responsibility. Trying to pass the buck to my fleet company or insurance is unacceptable. If you value your vehicle and expect basic accountability, I’d think twice before trusting NTB with your business.

Extremely Disappointed – Unprofessional Conduct and Poor Customer Service On June 26, 2025, I contacted the NTB location in Reynoldsburg, Ohio regarding a serious issue: they had mistakenly installed the wrong tire on my vehicle—a tire I’ve now been driving on for over a month. Rather than acknowledging the error and offering a solution, I was told I needed to bring the vehicle in just to “verify” their mistake. This was not only inconvenient but frankly insulting, especially considering the tire in question is a unique model they don’t even stock. When I asked to speak with someone about the matter, I was told they wouldn’t speak with me. After I explained why this issue mattered—mentioning my profession—I was abruptly told by the manager, Rusty, that if I was recording the call, I needed to contact corporate, and then he hung up on me. I called back immediately and waited on the line for nearly 7 minutes before he finally answered again. I calmly explained why having one mismatched tire for over a month was unacceptable. His response? He refused to deal with me further and said I’d have to go through a third party for any resolution. As a veteran, a professional, and someone who takes pride in their vehicle, I find this treatment appalling. This was my first high-end car, and I expected a basic level of respect and accountability from a national tire service provider. Instead, I was met with dismissiveness, poor communication, and a complete lack of ownership. I’m sharing this so others can make informed decisions and hopefully avoid the frustration and disrespect I experienced. I strongly urge NTB corporate to review this location’s practices and ensure no other customer is treated this way.

Absolutely terrible. They were told to put the new tires on the back, but put one on the front and one on the back. I noticed this when my wife got home. Then they quoted us a price for 2 more tires, which they wouldn't honor because the manager changed his mind! Ridiculous!

Worst tires ever I went and bought four brand new tires from national tire and batteries because I was a woman they sold me used tires. They didn’t honor their warranty. The tires gave me trouble from day one I would never buy a tire from them. They are straight trash. Both Mayfield Cleveland Heights establishments. All I can say is do not patronize their store if you are a woman.

Wow!!! That about sums it up when dealing with this company. Purchased tires in November of 2023. Starting having major vibration in both the front and the back so I scheduled to have the tires balanced in August 2024. After waiting an hour and a half, I was informed by the technician that my tires were defective and that I needed to contact the manufacturer to file a warranty claim. Thinking this seemed odd, I did just that as was informed that the retailer that I purchased the tires from was responsible for the warranty. I was provided the link to the manufacturers website that specifically stated the warranty process and that I had to go through the retailer. The manufacturer provides a "No Questions Asked" 365 day warranty on the tires, which I relayed to the manager at Mavis. He stated that he had to call corporate as he was unaware of the process. After almost 6 weeks of back and forth, I contacted corporate and was told that the information that the manager was providing me was incorrect and that Mavis was responsible for handling the warranty. I was set up with another location to no avail. I spoke with the manager who assured me that he could get my issue resolved and scheduled an appt to bring the truck in for evaluation. Unfortunately, I was unable to make it at that particular time and called to reschedule. I was told that I would be getting a call to reschedule yet the call never came. I reached out and was able to get the manager on the phone, who then told me that he had to contact corporate as he was unaware of how to handle the situation. Here we go again...the manager had no idea of how to handle a warranty. After approximately 4 weeks of either not getting return calls from the manager or kept being told that he was waiting to hear back from corporate, I finally reached out to corporate again. I was connected with their sister company, National Tire and Battery. I scheduled the evaluation and after about an hour wait, was once again told that my tires were defective and that they would order me new ones. For some reason, they could not get the same tires so I was presented with a different brand, which I accepted. I received a call 2 days later letting me know when the tires would arrive and scheduled an install date. I opted to wait on the tires to be installed and after an hour had passed, I was informed by the manager that my tires were not defective. So now, 2 separate locations had confirmed that my tires were defective and now all of the sudden they are not as they have the new set in front of my truck about to be installed. I was told that he had to call corporate (here we go again) and that I would receive a call by the end of the day. Over a week later and still no call. I called to get an update 3 days ago and was told by the young lady that answered the phone that she would take care of it and call me back that day. 3 days later, still no call. Either the training is non-existent or NTB/Mavis just does not care about their clients. It is apparent that they are stalling to get past that one year mark of the manufacturers 100% warranty.

I came and let them know exactly what I needed done, 2-1/2 hours later I am asked if I really wanted part of my work done due to condition of my tires. I told them let me pay for the work they had already done then got to wait another 30 minutes for them to do what I had just paid for. 6 people came and went getting their work done while I sat here and waited. NEVER AGAIN I GIVE ZERO STARS!