I have not received the product
I have not received the product or even a shipping notification. It's been 16 days. The purchase receipt says 2-5 days to ship and I would get a tracking number. So far nothing.
By Richard B.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
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205 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...
Novostella (novostella.net) has 205 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 53 reviews with 1 star · Clear filters
I have not received the product or even a shipping notification. It's been 16 days. The purchase receipt says 2-5 days to ship and I would get a tracking number. So far nothing.
By Richard B.
Well for one, my experience isn't yet over. I'm being sent a request to provide a review, when the order has yet to be delivered. Took multiple days for help center to get back to me. Still awaiting shipping/tracking info well past the provided delivery date. Email sent requesting refund discussions have gone unanswered.
By BH
Scam. 2 weeks and my order has not shipped and they will not reply to any of my inquiries. Do not shop here.
By Jason
When we ordered they said it would arrive in 3 to 5 business days. It has been 10 business days and no one will respond.
By Brian
Been over a week still no package, or email with shipping tracking number
By Michael G.
A week from my payment and i did not get my item shipped your website said ship 48 hours after payment also emails was sent without answer yet
By julio P.
It’s been a week and I haven’t gotten an email about shipment or anything. You took my money 5 minutes after I ordered but no correspondence since then. I am not happy at all and would appreciate some communication and preferably my money back
By marissa H.
I NEED TO RETURN THE PART FOR A REFUND
By David B.