NorthStar HomeReviews of northstarhome.com

I thought that this system was going to be awesome but it doesn't work properly

The salesman was overly aggressive, he didn't provide the maximum security services I require for my home. In comparison to other companies I didn't receive the benefits of full added security (i.e. cameras, window sensors). Also I received a door bell camera which the installer left the wiring exposed therefore anyone can cut the wires, there's no covering. I feel I am stuck in a contract without the services I require and desire.

Sales guy mad the pitch over and over again stating the reimbursement check will be quick once I provide proof of pay off to previous security company. Quick was an UNDERSTATEMENT. He failed to mention payment made after additional steps. Once Northstar receives the pay off documents from previous company, it must be approved, a phone call must be made recording your acknowledgment "northstar will not be responsible for any additional $$s paid out", then the check is processed. By this time the payoff to the previous company is due. And the check still hasn't arrived. Nothing worse than sales people trying too hard to sell something and not be honest.

Alarm system seems to work, but sales department is too pushy. Promised good service but my cameras do not work as well as ADT. Made me sign up with auto payment and first month they doubble billed me in error. As of today none of my cameras are working. Wish I had not signed that contract .

One of the doors sensors constantly chimes, after technician serviced twice, meanwhile we have to use the bypass function which means leaving the garage unarmed, at home and away to avoid false alarms

We were referred by family friends, as Northstar is very competitive in our location. I called the number listed online and got a quote which seemed reasonable, so we scheduled an appointment for a week out (soonest someone was available) to have a technician come out, provide information, and possibly install the system. To have the technician come out they needed to debit my to prove we were "seriously interested." So be it, seems reasonable enough. This is where things start to go awry...a few days later - it was a Saturday about a week before my technician was scheduled to come out - I get a call from a local number stating no he received my information from Northstar and wanted to discuss the alarm system with me. Happy that things were progressing quickly, and trusting that he was sent by Northstar because he had my phone number and was privy to our earlier conversations, I let him in. We agreed on a price, signed a contract, and had the installation done that night - once again, I'm ecstatic that things progressed so quickly! Although, the installation did take a solid 4 hours, the messes were not cleaned up, and many services the technician could not get up and running (I.e. Text alerts and two way voice). Minus those hiccups, which are still causing us problems now - more on that later - I thought things went fairly quickly and smoothly. Then I received a call two days later from the person I originally spoke with over the phone asking me to sign and return the preliminary contract. I explained that we already signed a contract (which I was waiting for an email receipt of) and that installation was complete. She responds the following day that a local rep just happened to stop by and poached their business, and that he shouldn't have done that. She proceeded to void the old contract and wanted me to resign with them - even though the original contract was valid through Northstar. So now I have a contract they say has been voided, two different accounts under my name that causes confusion every time I call technical support (which they tell me every time the will delete) just so you could get the sale as opposed to your local rep? Doesn't it all go to the same company? The simple solution was to adopt the already drafted contract. Upon receipt of the voided contract, verification of deleted second account, and return of the initial "seriousness" fee, I resigned with the stipulation my first two months would be free. Mind you, I have already spent another 5 hours having multiple technicians coming out for false alarms and the aformentioned non-working services. Now, two months later, our system appears to be working fine, with the caveats that I do not trust the two way voice and the text alerts still do not work on my wife's phone, but I've lowered my standards and moved on. I received a bill for my first month's service, and had to show "email proof" of my free two months when I called in, because the original person failed to enter it in the system. Overall, it was an absolute headache getting enrolled, I'm not 100% confident in the system, and I'm sure problems will persist down the line, but the price is good...

We had so many issues because our installer was inexperienced. He had to come back three times in order to complete the installation. Choose a different company if you are looking for hassle-free.

So far we have had the system going on 2months. Zac out salesman was nice and professional, but we have still yet to receive what was promised to us for our alarm system. The Northstar app is mediocre at best and doesn't always work to set the alarm. The doorbell camera does not always work as it was described to us. And loses signal most of the time. I'm glad my wife feels sad with an alarm system, but I will not recommend Northstar to my friends or family for the cost and what was promised was not delivered.