High shipping cost, thawed product, zero accountability – avoid this company
I placed my first order with Northstar Bison for a small amount of chicken and sliced turkey. Shipping was already expensive at $20.95. The package was delayed by UPS, arrived with no dry ice left, and the product was completely thawed. They told me to throw it away. Because I did not pay their optional $2.45 Route insurance, the company refused any refund, replacement, or even store credit. Their response (including after I escalated to ownership) was essentially: “It’s our policy. We apologize, but the entire loss is yours.” This is terrible customer service and a bad-faith business practice. They charge a high shipping fee that already includes packaging, the box, labor, and dry ice, then refuse to share any responsibility when the product arrives unusable. Shifting 100% of the risk onto the customer for the sake of a $2.45 optional add-on is not standing behind your product — it’s protecting their margins at the customer’s expense. A simple gesture of goodwill would have kept a new customer. Instead, they lost me permanently. I will never order from Northstar Bison again, and I strongly recommend others think twice before buying from them. Read their shipping policy carefully and understand that without their extra insurance, you are on your own if anything goes wrong. When a company refuses any goodwill on a ruined order, it tells customers everything they need to know.
By CM