Painless shopping
Easy to order from the web site...excellent products
By Jacquelin
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
10,040 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Choose from our wide selection of incontinence supplies for adults or children with expert service and reliable, discreet delivery. Order online or call us toll-free at 800-563-0161.
NorthShore Care Supply (northshorecare.com) has 10,040 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 968 reviews with 4 stars · Clear filters
Easy to order from the web site...excellent products
By Jacquelin
This store has a great variety of items and many items we have not found other places! We tried one level of protection in adult undergarments and were able to move up to a higher level without going to the maximum protection. When I phoned, the woman to whom I spoke sounded a little impatient (alert - "brief" in an adult undergarment is more like what I think of as a "diaper" - open and fastens at the side...I did not know this when I ordered the first time). But, I ended up satisfied, which is all that matters in the end! : )
By Debby
Response from NorthShore Care Supply· Feb 7, 2014
Thank you for your feedback! Please accept our apologies if you were made to feel that the representative you spoke with sounded impatient. We always strive to provide excellent service and information to everyone who calls. We're here to spend as much time as you need to get the right information and products for your needs. Should you have the same experience in the future, please ask for a supervisor right away. Our customer service phone number is 800-563-0161. Thank you for your order, we appreciate your business very much.
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By James
Finally found a diaper for my husband that works. It's fits great and does not leak. Just wish you offered free shipping
By Joyce
I will order again due to its quick delivery and positive customer service
By Carmen
I use NorthShore for special products that are not available in my area. They always ship promptly. Reordering is easy from the "My Account" page. I do wish they would offer reduced or free shipping for large orders.
By Martha
Service shipping excellent product feels too wet and wakes up my son. Also doesn't fit well at top of leg
By Diana
This company is very good. I only wish they would have free shipping or occasionally a coupon with a discount on what I buy
By Ruth