AAA - American Automobile AssociationReviews of northeast.aaa.com

I purchased a battery from them in December. It supposedly has three year warranty. The battery failed in August. They refused to honor the warranty, even though my car passed the alternator and all other tests. Their " test" also said that battery was fine. Bringing the battery to a charging station would "void" the warranty they wouldn't honor anyway. So, I had a dead battery with a warranty AAA NORTHEAST would not honor, and works void. What could be better than that that. All this after being a member since 2008, and NEVER using their benefits until December 2024. FIND ANOTHER WAY to receive roadside service support. AAA NORTHEAST is a scam.

Find another roadside assistance company, they will NOT have your back! My car broke down in NYC and AAA dispatched a locally contracted garage, 54th Street Auto Care, to handle the tow. My car is an AWD and must be either flatbed or dollied -- any experienced garage knows this. Instead the car was dragged 15 miles which totally destroyed the drive train to the tune of ~$6K in resulting repairs. AAA Northeast refuses to accept any liability for their contracted garage, nor has been the slightest bit cooperative in assisting to resolve this matter.

AAA owes me money for auto withdraws that were fraudulent. After 5 days of trying to talk to the right agent, someone at this corporate office tells me that they will reimburse me. I receive a check with an amount much lower than what I am owed. I call again and they tell me that they made a mistake and will send another check. More days pass and I receive a check with a lower amount. I am now working on getting a third check and, of course, I am being transferred from person to person... In my opinion, AAA is a fraudulent company.

I have 3 separate policies with AAA and they close at 5-6 which means you can not service the policies after 6pm; website and AI on their call center is a nightmare and should be replace; pro bally my last year with them as service has gone to crap and price has doubled since I started with them.