Noor QalbReviews of noorqalb.com

Response from Noor Qalb· Aug 10, 2026

Hello, We are truly sorry to hear about your experience and the frustration it has caused. We deeply regret that your order was not received and that you felt misled regarding the delivery process. This is not the level of service we aim to provide, and we sincerely apologise for the stress and disappointment. We understand how serious your concerns are, and we take feedback like this very seriously. Please know that we are reviewing our order handling and communication processes to ensure greater accuracy and transparency moving forward. Your feedback is important to us, and we are committed to improving so that future customers feel supported and valued. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor Qalb· Aug 7, 2026

Hello, We are truly sorry to hear about your experience and the distress it has caused. We understand how upsetting it must feel to place an order and then not receive it, especially with such a significant purchase. Please know that we take these concerns very seriously, and we want to assure you that we are not a scam — our priority is to deliver both meaningful jewellery and reliable service. We apologise for the lack of communication you experienced. This is not the level of care we aim to provide. We would like to investigate your order immediately and ensure that you either receive your items or a suitable resolution. Please reach out to our customer support team directly with your order details so we can track this for you and resolve it without further delay. Your trust matters greatly to us, and we are committed to making this right. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor Qalb· Aug 7, 2026

Hello, We are truly sorry to hear about your experience and the distress it has caused. Receiving two necklaces with the same name instead of the personalised designs you ordered is unacceptable, and we sincerely apologise for this mistake. We also regret that your emails have gone unanswered — communication should always be clear and timely, and we understand how frustrating this must feel. Regarding your concerns about our location, Noor Qalb is a registered business and we are committed to transparency. We will review how our information is presented to ensure customers feel confident and informed when ordering. We would like to resolve this for you immediately. Please reach out to our customer support team once more with your order details so we can arrange the correct replacements or discuss a suitable solution. Your trust matters greatly to us, and we are committed to making this right. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor Qalb· Aug 5, 2026

Hello, Thank you for sharing your honest feedback. We sincerely apologise that your order has not yet arrived, especially as it was meant to be part of your wife’s birthday gift. We understand how disappointing and frustrating this must feel, and we regret the delay. Regarding your concerns about shipping and product sourcing, we want to clarify that while our team is based in London, some of our jewellery is crafted and shipped from our international workshops to ensure efficiency and affordability. We take quality very seriously, and every piece is made with care and pride before being sent to our customers. We will continue to review our communication and advertisements to ensure they are clear and transparent. Your trust matters greatly to us, and we are committed to resolving this issue for you as quickly as possible. Please reach out to our customer support team directly so we can track your order and provide an immediate update. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor Qalb· Aug 5, 2026

Hello, Thank you for sharing your honest feedback. We sincerely apologise that your experience has been disappointing and that your order took longer than expected to arrive. We understand how frustrating this must be, especially when the jewellery was meant to be a gift. We also regret to hear your concerns about the quality and presentation of the pieces. Please know that we take these matters very seriously — every item is intended to be crafted with care and pride, and we never want a customer to feel dissatisfied. We would like to resolve this for you immediately. Please reach out to our customer support team so we can arrange a replacement or discuss a suitable solution. Your trust matters greatly to us, and we are committed to making this right. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor Qalb· Aug 5, 2026

Hello, Thank you for sharing your detailed feedback. We sincerely apologise for the issues you experienced with your order, especially as the necklaces were meant to be a meaningful birthday gift. We understand how disappointing it must have been to receive items with incorrect engravings and to face delays that caused you to miss such an important occasion. We also regret to hear your concerns about the colour fading and the quality of the jewellery. Please know that we take these matters very seriously — our pieces are intended to be crafted with care and pride, and we never want a customer to feel dissatisfied. We will review both our production and quality‑control processes to ensure greater accuracy and durability. Regarding the website messaging, we acknowledge your concern and will work to ensure that promotions are communicated more transparently. Your trust matters greatly to us, and we are committed to improving both our service and communication. We would like to resolve this for you immediately. Please reach out to our customer support team directly so we can provide a clear update on your replacements and discuss a suitable solution. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor Qalb· Aug 4, 2026

Hello, Thank you for sharing your feedback. We’re truly sorry to hear that you felt misled regarding our location and shipping process. While our team is based in London, some of our jewellery is crafted and shipped directly from our international workshops to ensure efficiency and affordability. We understand how important transparency is, and we will make sure this is communicated more clearly moving forward. Regarding the closing‑down message, we sincerely apologise if it came across as misleading. Our intention was to highlight limited‑time offers, not to cause confusion. Your trust matters greatly to us, and we will review how we present this information to ensure honesty and clarity. We appreciate your feedback as it helps us improve both our communication and customer experience. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor Qalb· Aug 1, 2026

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that the quality of the jewellery did not meet your expectations and that your necklace did not sit properly on the neckline. We also sincerely apologise for the lack of response after you sent photos and followed up with multiple emails — this is not the level of service we strive to provide. Please rest assured that Noor Qalb is committed to resolving issues fairly and transparently. We would like to urgently review your case and make things right. Kindly email us again at [email protected] with your order details, and we will prioritise your request to ensure you receive a proper resolution. Your trust matters to us, and we are committed to improving both our product quality and customer support. Sincerely, Aisha Customer Support – Noor Qalb